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expedia.com Reviews

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    I booked a flight and hotel with Expedia. When I received my credit card statement, I had been charged twice. Expedia were aware of a double booking and cancelled the duplicate flight but didn't cancel the duplicate charge. After nearly 3 hours on the phone to Expedia, I could not get anyone to admit they had made a mistake or any offers to put things right. I think they may be trying to cover up a practice that may be more prevalent than could be explained by honest mistakes. Travellers beware. Look closely at your credit card statements when you book with Expedia More...
    dchaiart's Picture   dchaiart    0 Comments   Comments
  • Expedia is the Worst ever

    This is not my first bad experience with Expedia but this my second one. In the first situation they made something wrong in the ticket and I paid about $700 for another ticket. Today which is May 5th, 2015 they did it again and the American Airline charged me $365 to correct my flight date. When you call Expedia, you are not going to find any one to help you from the phone agent to the headquarter, all the same, they have only one answer: WE CAN NOT DO ANYTHING FOR YOU. YOU CAN TRY WITH THE AIRLINE COMPANY. Please Please Please do not book any flight from Expedia, they will get you in... More...
    redagalal's Picture   redagalal    0 Comments   Comments
  • Expedia Sucks Rocks!!

    They are happy to take you money, but it is impossible to get help after that. They Customer Repellant (Auto Attendant) basically says they are too busy so call another time...IF you can find a phone number of them and IF you can get through the Auto Attendant, and IF they don't simply disconnect the call!! I normally use them to find a hotel or flight and then I call directly to the airline or hotel. Unfortunately I tried letting them book for me. What a complete nightmare. I will NEVER do that again!! As one final insult, they require callers to "press 1 for English"!!... More...
  • Hotel Booking through Expedia

    I was facing issues using my expedia rewards to book a hotel online. I called customer care service for help with providing me the coupon but they were insistent upon making the booking on phone to probably earn their share. I requet multiple times that I needed to make the booking on my own and just needed their help with the code, but not only they did not provide me that, they actually hung up on me both the times. I am extremely unsatisfied with the lousy customer care service by Expedia More...
  • Expedia agent was too personal and inappropriate!

    I called to book a hotel since I couldn't get it to book online. I got an agent named "Gordon" who dragged out the booking to ask me personal questions about my family, relationship, and age. He was very upset that I don't have kids and continuously argued and pestered me about having a baby. Once I finally was able to get off the phone, he used my email address that I provided for the booking to email me from his personal email address three times and said "let's be friends (my name)". I'm very upset and worried that he will use other personal... More...
    Piersonst's Picture   Piersonst    0 Comments   Comments
  • False price Quote

    As I was booking my flight, the continue booking would not work. I called customer service and they said that the price changed while I was in the process of booking. (immediate) They would not honor the price after I got a runaround about how the airline changed the ticket price, which is not true because I spoke with them also. I am so disappointed in the service and false quote. More...
  • Nijwa and Hajjar Mountains full day tour

    My wife and I booked this tour through Expedia with Kurban Tours, Muscat, with full payment in advance. On the day of the tour nobody showed up at the 08:15 pickup time. I contacted Kurban Tours who had no record of the booking. They contracted out the excursion to a relief driver and vehicle, and we finally got on the road just after 10:00. The driver did his best and gave us a full day tour, but his English was not good and it was more like just having a driver rather than the advertised guided tour. We felt we missed out on the value of the day. More...
    ChrisArthey's Picture   ChrisArthey    0 Comments   Comments

  • They canceled my flight reservation without my authorization

    I've been using Expedia a lot and never had any issues with their customer service until today. I booked a flight ticket with having said as " 24hrs free cancelation". Once I got a confirmation, there isn't any note about this free cancelation. So I got worried about it and decided to call to verify. I explained to the first agent, Aunice about my concern that if "24hrs free cancelation" would be applied on my reservationand but yet I was NOT going to cancel. It took about 45minutes to get her responses that my reservation won't apply the free cancelation... More...
    Azuking9030's Picture   Azuking9030    0 Comments   Comments
  • Day's Inn dirty room and bed bugs

    I stayed in room 107 at Day's Inn in Marana, Az on the night of March 30, 2015. The drapes were ragged, the sheets and pillow cases were gray, and the arm chair was filthy, and the room was infested with Bed Bugs. In most cases Bed Bug bites do not show up until a day or so after being bitten. Mine became a huge problem starting about 24 hours later and remain so as of the 3rd of April. More...
    bernardo33's Picture   bernardo33    0 Comments   Comments
  • Swimming with the Dolphins Excursion

    My husband and I booked a swimming with the dolphins tour while we were on our honey moon in Punta Cana, Dominican Republic on March 18, 2015 with Wendy from Expedia (we were staying at the Majestic Colonial resort). Our receipt says that our Excursion Date was March 20, 2015 at 14:50. Wendy told us that our excursion time was at 14:50 which was on our receipt but our tickets say 1:55. We did not think to look at the tickets because she said that our tour was at 14:50 and so did our receipt. We missed the tour and she blamed it on us saying that it was our fault that we missed the... More...
    HeidiManuel's Picture   HeidiManuel    0 Comments   Comments

    This company will find any reason not to price Guarantee. I bought an airline ticket and an hour later found the exact flight etc etc from Cheapoair.com. First there was a problem on submitting the information on their form to file.I filed it within their guidelines, and then finally was told that it doesn't qualify because CheapOAir.com is a consolidator website, which acts as host agency for other travel agencies That is a bunch of crap. The conclusion is that they will find every excuse not to go with their promise price guarantee. More...
    Cacowboy4u's Picture   Cacowboy4u    0 Comments   Comments
  • Expedia's NEW HOTEL.

    Last week booked a hotel in Mexico City. Got a confirmation from Expedia. When I got to the hotel, the desk clerk told me that the price is $ 50 higher, because they take dollar at a much lower rate. Hotel Plaza Madrid is a horrible place to stay. Rooms are filthy, carpets with holes, service trays with leftover food left in the hallway for days. The advertizing for the hotel says "Free breakfast". Yes you get one only. The buffet has three trays. Beans, some kind of an egg mush, tortillas and watered down orange juice. Paul Suska My rating for this hotel is ZERO POINT FIVE.... More...
    Olap's Picture   Olap    0 Comments   Comments
  • Booking a hotel room - Expedia's "No surprises!" guarantee means nothing

    Booking a hotel room - They won't stand by their guarantee of "No surprises! Here's the total price (all additional charges included):" The price quoted was $389.52 which was charged to my credit card. Three days later I am notified by the hotel that there will be additional charges of $129. When I said I was not willing to pay an additional 30% over the agreed upon price I was told either pay a cancellation fee of $259.68 or pay the additional $129. Since I was a female travelling by myself I chose to cancel because I didn't feel safe going to such a shady... More...
    MrsMooney's Picture   MrsMooney    0 Comments   Comments
  • Novum Boulevart Hotel (Stuttgart - germany)

    %u201CA dwarf's room ?. Are you claustrophobic? Please do not book this hotel !%u201D I was fortunate to travel to many places, stay in different hotels (from 1 to 5 star), hostels, university dorms, tents, etc. I booked this hotel by Expedia. Several sites now include the size of the room. After waiting for the single clerk at the front desk, they got me my room 'key'. When I got into the room (3rd floor at the back), I was truly shocked about the minimalist size of the room: 2x4 meters (16 m2) being generous ! I should probably say a dwarf's room. I have NO... More...
    gsaposnik's Picture   gsaposnik    0 Comments   Comments
  • Stayed in Expedia recommended hotel AlAmeen CROM Madinah

    First of all when we reached at reception of hotel they were very annoyed that we booked through Expedia as they charge them huge commission. I was with my family and our car dropped us and it was impossible after a long travel to look for another hotel. They only agreed to take us in on payment of extra money to share commission of Expedia. I checked with few other hotels around that area and left with no choice as most of them were fully booked. So in end I paid them around 100 Euro to sleep in the most filthiest room in the world. Possibly most dirtiest hotel in the world and I know... More...
    smshadi's Picture   smshadi    0 Comments   Comments
  • Cruise booking went wrong but they charged full amount

    Hello I tried to make booking via expedia for NCL cruise tours eventually went wrong and gave error when i was trying to pay as i am not US or Canada residenatiol but Turkish . And i diddint recv any notice or email that my transaction was done succesfully therefore i DONE for the SAME DATES yes same dates bought another tour!!after sometimes i learned that expedia took that money fm my credit card that day that i have rcvd error msg without any email notice!!!wtf!!i called their customer service -1 hour and 47 minutes- no any success but rud behaviour to me by their resulation dept (like... More...
    Mares896's Picture   Mares896    0 Comments   Comments
  • Worst Customer Service in my life!

    I never thought booking a surprised birthday holiday for my girlfriend could be such a nightmare. Having booked a 5 day trip to New York I was expecting the whole trip to be straight forward. After 2 unbooked flights, 8 hours on the phone and being asked to book my own flights by two Expedia colleagues when I thought that was the service they offered I have finally booked my holiday today. I have been appulled by the service, the attitude of their staff and the overall service and the worst thing I haven't even received a sorry! Shocking! None of my hard earnt money will... More...
    Rose12345's Picture   Rose12345    0 Comments   Comments
  • Expedia Sucks!!!!!

    Booked stay for three day stay in New Orleans for 2 adults, 2 children for one room, 2 queen beds non-smoking. When we arrived at the hotel we were given 1 room with king bed and sleeper sofa. When I called Expedia during check-in they told me the hotel made an error. When I explained Expedia made the error, I was told there would be a charge to change the reservation. I explained once again that Expedia made the error not me or the hotel. I was transferred to another department but the gentleman quickly put me on hold and I went into automated phone hell with no assistance. Finally hung... More...
    AnnFerner's Picture   AnnFerner    0 Comments   Comments

    I have had THE WORST experience dealing with Expedia and will never use them to book another flight even if it means I pay more through the airline itself. Their customer service is rude, condescending and they don't have a clue what they are talking about. I have talked to about 15 different people at this point to deal with one SIMPLE question%u2026.how much credit do I have on file and how can I redeem this. Two different supervisors gave me two completely different answers and neither were helpful. I had one agent tell me to stop talking and to listen to him while he spoke. I am... More...
    Sabrina516's Picture   Sabrina516    0 Comments   Comments
  • Expedia horrible customer service

    I had a return ticket from Norway to Angola and I needed to change the return date. I had paid $500 extra for the ticket so that it was changeable for a fee. After calling Expedia for 4 days in a row being on the phone with them for 1 hour at the time to try to change the ticket theytold me "sorry" it can not be done even though it was written on the ticket that it was changeable. In the end I had to buy a new ticket costing me $ 2000. The "we are so sorry" from Expedia is really offensive since in the end it was I as a customer that took a huge loss and the cost for... More...
    Digicat's Picture   Digicat    0 Comments   Comments
  • Expedia

    If you ever, ever want to consider using Expedia to book a trip, please do yourself a favor and RUN, don't just walk away, or just donate the money you plan to spend to your favorite charity and stay home. You will have a much better and more relaxing experience! I used Expedia recently to book a perfect trip for my husband to celebrate a very special birthday. The entire experience was a nightmare! After booking a flight, car and accommodation package, it took several calls to receive an itinerary. On my last call, I did receive this and was assured that I did not need to worry that... More...
  • expedia is broken!!!!

    I have seen some pretty good ( bad reviews ) but I think I have a list topper. booked a package for my 21st anniversary, found the same trip thru priceline for $535.14 less, told expedia and they said " no worries " we will match. One week later 15 hours on hold, 10 disconnects, double charging my credit card, and one teir 3 supervisor ( that is as high as supervisors go ) saying you paid $535.14 more than you should have but tough shit. that pretty much sums up what this company is all about, their pockets and not ours. More...
    seasigns's Picture   seasigns    0 Comments   Comments
  • TERRIBLE Customer Service

    After booking a reservation through their promotional email TO ME, there was in fact no promotion applied to my booking. When I called the hotel to verify, I was informed there was actually NO SAVINGS and the hotel offered the exact same rate for nights booked. My first lengthy call to customer service ended in a manager hanging up on me, my second in the rudest treatment I ever experienced. The 2nd manager would not provide me with any form of credentials in case we were disconnected again, after a 1 hr phone call still no resolution, and even made me send the original promotional email... More...
    accrystal's Picture   accrystal    0 Comments   Comments
  • Expedia hotel refund

    I'm reserved 2 nights at a hotel in San Francisco however just hours before we left we had a serious family emergency, that kept us from going. At first we hoping to just check in later but as the day moved forward we found there was no way we could make the trip. As I booked in advance it showed that I cod not receive a refund. I was extremely stressed about wasting that whole weekend. I didn't care if I got a full refund I was just hoping to reschedule my weekend for another. My husband called Expedia and they were so helpful. Their customer service department worked with the... More...
    CRC9407's Picture   CRC9407    0 Comments   Comments
  • expedia has the WORST customer service EVER

    I live in Canada and always use expedia.ca for my bookings. I recently joined up for the "points" system. I was looking at that today as I have booked a lot of travel in the last while and NO points were showing up. I called expedia and spent over 2 hours with the most USELESS so called customer service agents possible. Apparently for some reason when I booked my flight it went to .ca but AT THE SAME TIME when I booked my hotels it went to the .com site. I tried to explain that I never left the .ca site as a matter of fact the site defaults to the .ca where I live. I wanted them... More...
    champoux's Picture   champoux    0 Comments   Comments
  • no service, no money back

    I made a ticket reservation from cairo to Jeddah on February 15 and completed the whole process and the money had been debited from my credit card instantly. They gave itinerary number 198114061353 from their system but never gave me a ticket number, after a while I checked my itinerary on their website and surprisingly found that "my reservation has fully cancelled", that's the message I got. I tried to contact them and they said, after hours of waiting on phone, that they will call the airlines and send me an email with resolution. Yesterday I got their email saying that... More...
  • Expedia is a Fraud! they are Criminals taking people's money

    We booked a holiday package for my 40TH birthday and its now turned into a disaster! they have taken an unauthorised payment of over £2000.00, they double charged us without notification! they charged us £180.00 for transfer but nothing was booked when we checked our itenary the customer service is extremely poor, nobody helps! they put you on hold for 15mins and still the service is crap! the staff needs to speak English and they also need a lot of training in deal with people they are bunch of criminals who stole our money. Expedia needs to be reported to WATCHDOG! I... More...
    (Holiday shopping reviews)
    Michebeck2015's Picture   Michebeck2015    1 Comments   Comments
  • changing flight itinerary...twice

    I booked a flight to St Maarten last October thru AARP Travel powered by Expedia. They have changed our return flight twice since then..with no notification. The only way I found out the first time was from a friend who is traveling with us. They received an email. The second time, I just happened to be looking at the reservation..have been checking periodically due to first experience...and lo and behold..changed again. We originally had an 8:00 am flight..one change in Miami..then home by about 2:40 pm...when they changed it the first time..was still leaving at 8 from SXM but about a 7... More...
    gra87mar's Picture   gra87mar    1 Comments   Comments
  • Customer service/ support service

    Dislike dislike dislike.... Customer service spoke broken English. I booked a room for the 22 as I was sitting in the lobby of that hotel. Confirmed everything, check the itenary and its for the wrong night. I call customer service and they say there is a fee. For what? I didn't screw it up, your system did. The agent finally tells me he can credit my account but not until my next stay, (I thought, gosh your funny) and I simply told him that if it wasn't corrected then there will be no NEXT stay... Overall and awful experience with Expedia More...
    Ellec0731's Picture   Ellec0731    0 Comments   Comments
  • stay charged twice

    I stayed at the Merigot hotel in Santa Monica. My room was charged twice. I left messages with the accounting department and the GM. Nobody returned my call. I hadno other choice to block the payment through Amex, and even then they conteted it! I stayed at this hotel a couple of times before, and of course never again More...
    Didier's Picture   Didier    0 Comments   Comments
  • Screwed by expedia.com

    Buyer beware !!!!!! I booked for and paid for a ticket and bought insurance for if some plans fell throught for the person i bought this ticket for. i discussed with the foreign agent all my concerns..yes yes no problem. I bought insurance for what i though would cover any changes in schedules etc., at least i could Always rebook if someting happened. Well it did! My sons boss had planned a business training for the trip dates. And well I lost ALL my money. The insurance covers?....JURY DUTY!!!! And a few other things. None of which would apply in most lives. Expedia credited me the... More...
    Yswatko's Picture   Yswatko    0 Comments   Comments
  • Worst experience with booking honeymoon trip with Expedia

    Ticket counter issue: We were held at the Delta check in counter for over 45 minutes as the agent checking us in found issue with our reservation. According to them, the flight information did not match their record and since it was a third party reservation, she could not touch it or correct it herself. The agent spent over 45 minutes on the phone with Expedia with a long hold time as she tried to resolve our issue. Though we explained to the agent booking this trip this was a honeymoon trip, we were given a room that was a extremely small. We had to pile our luggage on top of each... More...
    ttanwar0724's Picture   ttanwar0724    0 Comments   Comments
  • Expedia employs unprofessional unprepared consultants

    Alitalia cancelled our flights because of strike, and I contacted Expedia to do the rerouting 15 January 2015). The agent (called Roxy) was unable to express herself in a clear unambigous English, using confusing expressions like "departure in London" (instead of "departure from London"). Explained to me that it takes more than 12 hours to fly London to Rome. Sent us to a wrong airport in London (City Airport insead of Heathrow 4). Appauling service and confusing language. Never again. More...
    Igor's Picture   Igor    0 Comments   Comments

expedia.com Reviews By Product


expedia.com Comments

Cabbage24 says: (5 months ago)
I will NEVER used Expedia again. The airlines changed the flights, Expedia GUARANTEED they would refund the money if I didn't like any of the alternative options only to REFUSE that after sending the alternative flight options that were not acceptable to our group. I have spent several hours on the phone with A Danielle Turner in their corporate customer service group WHAT A JOKE. I have trip insurance that they won't allow us to use either...NEVER NEVER NEVER WILL I EVER USE THIS CRAPPY SERVICE AGAIN.

ekemmel says: (6 months ago)
😡 The most unprofessional customer service. I booked a flight with expedia , the airline changed my flight time, I decided to cancel this flight, which according to their policy I am entitled to a full refund. Called Expedia more than 10times in one month, they gave me the run a round, each phone call was about 45-60min long, each ended with the agent disconnecting the phone. They lied on several occasions, even after talking to 2 different so called managers I have still not received my refund. I ended up canceling my credit card with them and will never use expedia again!!!!! Stay away from this company, they are a big fraud!!!!!

aprilc says: (8 months ago)
I have to say, not happy with their service. We've just them before without incident, but this time we've been charged for a 3rd airline ticket, and they say there is nothing they can do about it. We booked two tickets, then a 3rd came through on our AmEx, with 3 separate ticket numbers attached. We called Expedia, and they say there nothing they can do because they don't show the ticket, ticket number, or charge. AmEx is taking care of it on their end by reversing the charge and taking it up with Expedia, but WTF Expedia, really?

Casstalee says: (11 months ago)
I recently just had an awful experience with Expedia as well...I booked their Travel Insurance. DO NOT PURCHASE THIS!!!
My husband and I were going to travel to California next week (we live in Michigan). About 4 weeks ago we found out I am pregnant! YEA, BUT I am considered high risk and under doctor supervision for the first 10-12 weeks. Therefore, unable to travel this far!
I called Expedia and their Insurance and I was literally told 'unless you are in a hospital for pregnancy, our insurance is worth nothing to you.' WHAT??? I thought the insurance was for if an emergency happened and we were unable to travel, example being a written doctor's note forbidding travel until the end of July!
Now, I have to rebook a flight by March 2015 and reschedule the vacation. Problem is, we spent $1500 on the California flight tickets! As we obviously won't be traveling very far with my being pregnant and definitely not traveling with a one month old infant, we will lose out on 100% of our money and Expedia and US Airways gets to just keep it!

sheryleongxe says: (11 months ago)
Expedia has the worst customer service ever. Charged me for a transaction that I did not make, promised to fax documents over to my bank for verification but failed to do so. The bank evidently has records of the transaction, along with the approval code from Expedia; but Expedia insisted that they did not make the transaction and have no proof about it. The service operator tends to talk halfway, claims she cannot hear you and then hang up the phone. If it happened once, I'd account it to bad reception; but it happened frequently using with different phones used on my end. HORRIBLE COMPANY. I've got a good mind to sue them

attackgt1 says: (1 year ago)
I just had a terrible costlt experience with Expedia. When booking a fight out of Houston to Minneapolis, I entered Hobby out of Houston. I am not from Houston, so when the age came back with info for flights, it said IAH Houston. I didn't know that it was Bush IAH. When I saw IAH, I thought it was Internationall Airport Hobby. The person I booked for went to Hobby. No time to make it to Bush for the flight. $343 extra to change ticket. If Expedias page for booking would have said IAH Bush, and not IAHthis mistake would not have happened. Also, I typed in Hobby, for the booking, why did it even show informatin for IAH in the first place? Persons not familiar with initials for airports, are not going to know this. Just write the full name of the airport. Will not waiste my time with Expedia, if when booking, the program they use does not eliminate other airports when you specifically type in the name of one airport. Typical Microsoft started company.

jaga says: (2 years ago)
expedia is totally scam... i never believe expedia in my life

worlds worst company.. very very very worst expedia..

rmoses says: (2 years ago)
How would I describe my experience with EXPEDIA.com?
This is outsourcing? You will be lied to, hung up on, put on hold for 30 minutes and RIPPED OFF!

expiahater13 says: (2 years ago)
I booked a hotel in Chicago at Club Quarters at Wacker and Michigan through expedia for 2 nights arriving April 12th, 2013. The room shown on line was for 2 double beds. When we arrived at the hotel they told us they did not have any rooms available with double beds but the were going to give us a room with a queen size bed. I was upset because I paid in advance for two double beds. When we got to the room, we found it was actually one double bed. We complained through the hotel with no success, they told us they may have two twin beds available the next night. Also, not what we paid for. We call Expedia on Saturday morning to complain. They transferred us to a Manager and he hung up on us right before he was going to offer us a different hotel. We called back they put us on hold, we waited 35 minutes and decided to hang up. We figured they would never put us through. They had the reservation number and our phone number, they never called back. That is the last time I will ever book any trip through Expedia. They do not promise what they sell, isn't that fraudulent?

grantsss says: (2 years ago)
[This user has joined the boycott] Expedia took for money and won't give it back

I paid for and booked a hotel for a week through expedia.ca. The next day I was e-mailed from hotels.com saying that even though I paid for the week that the hotel was over booked they couldn't honor my reservation for the entire week. So, I went and stayed at my expedia reservation for 2 days. When I got back I phoned expedia looking for a refund. They said I couldn't get a refund because I didn't call them. Even though it is not my fault, the blood suckers at expedia are keeping my money.

TSarah says: (3 years ago)
What a joke!!! Booked a hotel through Expedia at about 53 per night for 3 nights in Georgia. The next day, our travel plans changed (Note that this is 10 days prior to actual reservation time) and I called the customer service line to cancel the final day in our reservation which happened to be a friday.

First, the customer service rep told me that a reservation for approx. 170 was going to go down to $140, a savings of only $30.00! She explained to me that this was due to Friday (the last day of our reservation which we were cancelling) was the least expensive day in our reservation. I think we can all agree that this is outright a lie. No matter the hotel, weekends are ALWAYS more expensive. When she gave me an updated total of $140, I asked her how a $53 per night reservation turned into a $70 per night reservation, she was all flustered and said she made some mistake in her calculations ???

Needless to say, if I didn't do the math myself, Expedia would have ripped me off for $40.00.

After she changed the total to the accurate amount of approx $115 (w/ taxes), she let me know that I would incur a charge for any additional changes. I still had 10 more days until my reservation, and the language in the quote stated free cancellation / changes until the 20th of November. I knew for a fact that by just calling the hotel and making the reservation, I would not have paid a single cent for the reservation, would not have had any issues calling to make changes, and wouldn't be dealing with a corporation obviously out to get my money through underhanded means. I cancelled the reservation completely, and called the hotel directly and did exactly that. Know I will have to wait and see how long it takes Expedia to refund my money. My guess is that it will be over 30 days. I will never use Expedia again.

Sherry492 says: (3 years ago)
I have used Expedia many times and always get great prices. If you need anything else from them, forget it. I booked through them and was promised a $50 Mastercard Gas card with my booking, which I never received. I reached out to them again and again to inquire about it and got the run around ("someone will get back to you", which they didn't, "you have to call the customer service number", which I did multiple times, etc.).

liles says: (3 years ago)
Dito on the no English for customer service the website messed up the date because it was so slow and they had to up the price to change my date for a stinky room Expedia you stink and i will tell everyone!!!!!!

sunk818 says: (3 years ago)
Expedia.com is terrible with customer service. They will side with the hotel. I was guaranteed a non-smoking room. I was given a smoking room. I complained to the hotel and they did nothing to resolve the issue nor appease the customer. I complained to Expedia and they sided with the hotel:

On 1/3/2012 8:48 PM, travel@customercare.expedia.com wrote:
Dear Expedia Customer,

Thank you for contacting us about your refund request.

We checked our records and found a documentation with case ID: E-1610577 dated September 19, 2011. We checked on your original booking and noticed your reservation is not non-smoking room guaranteed. One of our supervisors contacted the hotel and was advised that they have no record of being notified of an early check-out or that the customer only stayed for 30 minutes. The hotel also mentioned that no refund would be provided.

We understand your frustration but we always have to get authorization from a manager for refunds because we are under strict negotiated contracts with the hotel. It is the hotel’s discretion to issue a refund for your unused night or nights.

We must explain that we operate under certain policies and we have no authority to circumvent or to override those policies.

To further assist you with this matter, give our customer service desk a call at the number provided below as our agents are available 24 hours a day, seven days a week.

If this does not answer your question or solve your problem, feel free to reply to this message or call us at 1-800-EXPEDIA (1-800-397-3342) or 1-404-728-8787 (for callers outside the U.S. and Canada) and reference case ID: M-1310035.

Thank you for choosing Expedia.

Expedia Customer Service Team

dani12 says: (4 years ago)
DO NOT USE EXPEDIA! We booked a vacation to Breezes in the Bahamas for October 2011. We learned that the resort was damaged in Hurricane Irene. We learned this on our own and never received notice from Expedia. For FIVE days, myself and my two friends, with whom I was traveling, tried getting through to Expedia. We were left on hold for over an hour each time. Each time we asked to speak with a manager we were disconnected. We spoke to several represenatives and given different information each time. We spoke with managers, Victor and Portia, both of whom failed to do what they said they would do. Finally, I called the airline (Delta) myself and was able to have the $150 change fee removed. I contacted Breezes after being told several times that Expedia sent an email to change our travel date only to learn that Expedia NEVER sent the email. We were given reference numbers by Expedia that did not exist. As of this minute our issue still has not been resolved. We cannot reschedule or cancel unless it is done by Expedia. I am literally on hold with Expedia as I type and I have been holding for 1 hour and 47 minutes. I CANNOT STRESS ENOUGH THAT EXPEDIA SHOULD NEVER BE USED!

hbooth603 says: (4 years ago)
On August 5th I went on expedia.com to book a hotel and flight from boston to cancun from Jan.12th-19th. I found a great package price for $2,035 which was cheaper then other websites. Expedia.com offers a deposit progrm, in my case I would have to put down $905.00 and then just before the date of destination put the rest down. This was all perfect until...

Expedia.com put an authorization for $1396.35, Airtranair put 2 authorizations for $319.48, which on my bank statement said "amount may change", I waited a couple of days and nothing changed so I wanted to double check that they were only going to charge the deposit of $905.00, the representative with expedia said no they are going to charge the full amount. To make a long story short I threatened to contact the attorney general, BBB, my lawyer, my bank and the authorities... they said the only thing they could do was cancel the whole package and then purchase another one if it was available. I explained I want nothing to do with expedia to just cancel everything. At this point I had already been on hold for almost 2 hours and talking to the representative for 45 min! He said he would give me a call when it was canceled and notification by email. I never recieved either so I called back that night and asked to speak with a supervisor and I was put on hold for another hour, when I finally reached someone it was not a supervisor! I spoke to rocky who said it was canceled and gave me a reference number.

I then called my bank who said it probably will not go through, well the next morning it did!! now my account is negative almost $1,000. The bank is going to give me a temporary refund for everything while they investigate. I have of course contacted the BBB and will others. I am the type of person who really pays attention to detail especially with booking these types of things..I read the small print before anything else to make sure there are no tricks or what not. I am also writing to the owner of this company to explain the situation and that maybe he should impove the customer service.


LAbird says: (4 years ago)
Stay away at all costs. Buyer beware. Expedia is a horable travel site.They lied about the hotel and when you call to resolve a problem you get a rep who is located in India who does not speek english.

lanak says: (4 years ago)
I use Expedia and never had a problem. One time I couldn't find my itinerary on Delta but that was because my middle initial was part of my first name, so instead of Lana E it was LanaE. I need to add that I only travel during the off season so that may be the reason I never had a problem with overbooking. I wouldn't pay attention to the star ratings, descriptions, or photos that Expedia has, double check with Trip Advisor. I love bookit.com for Vegas trips they have the best rates but again I go during the off season.

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