expedia.com Reviews and Complaints

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expedia.com Reviews

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  • RIPOFF , DO NOT USE



    I just wanted to get a number for the CEO of this company or a corporate office. I booked a vacation with your company and I called LUCKILY, before we were to go, after I bought the plane tickets and when I called was informed that my room had been cancelled by an associate supposedly by mistake. they refused to fix it and there were no more rooms left. after being purposely ignored over and over and left on eternal hold, I finally reached someone who guaranteed me a hotel and a discount to match what I paid for the original room then I was promised a call back by a "manager" to... More...
    (Travel)
    erinmason103's Picture   erinmason103    1 Comments   Comments
  • A haven of happiness in sweet Sorrento!



    After we have booked our flights and hotel to Italy through SolidVIP.com, which we found through internet searching, we want to dearly thank all SolidVIP team for the wonderful weekend deal they have offered us. The Hotel Bellevue Syrene where we have stayed, is one of the places that makes you feel like your the most important person there. An amazing place with wonderful views across the Bay of Naples. It is steps away from the lively downtown where there are great places to eat, particularly pizza. There is a piano player in the evening in the lounge. The amenities at the hotel are... More...
    (Hotels)
    Juanito's Picture   Juanito    0 Comments   Comments
  • What Customer Service?



    Shopped around, and decided to go with Expedia to book a trip for 4 to Punta Cana. Since I had a question regarding airfare, I called customer service. They booked the trip for me. 4 days later, I saw a commercial for $100 off vacation package with a promo code. Spent an hour and a half trying to get someone to assist me. The first rep put me on hold and never came back, so I hung up after a half hour of holding. I called again, asked for a supervisor , waited another 25 minutes, and they disconnected me. Third time. I finally reached a supervisor, who claimed he couldn't apply the... More...
    (Travel)
    doliver's Picture   doliver    1 Comments   Comments
  • Hotel reservation RIP-OFF



    I decided to try Expedia because of the statement that they guaranteed the best price. I did not examine the fine print but made a reservation on Feb 18, 2014. I did this because I felt my best price guarantee would refund any money to me if the price changed. Within 36 hours the price had changed from $108.00 per night to $84.00 per night. For my 2 night stay, I've lost $48.00 plus taxes for the same exact room. I called Expedia and was told that my best price guarantee was for 24 hours only and that I was past that point. I'm not sure what the point of early reservation is... More...
    (Hotels)
    JLEVANS315's Picture   JLEVANS315    0 Comments   Comments
  • travel insurance Expedia useless



    Purchased a package deal to Las Vegas, also purchased travel insurance for 2 people. Night before trip has an abscess with my tooth, has fever was in excruciating pain, tried to postpone trip for a few days as I had flexibility...called Expedia said I could not even though I had been to doctor, etc. Expedia staff including management was rude on phone and not at all helpful, I asked for refund of the travel insurance portion that was purchased and they refused even though it was useless.....have used expedia plenty of times in past, will NEVER book even a hotel room with them again even if... More...
    (Travel)
    enigma00225's Picture   enigma00225    0 Comments   Comments
  • Never buy expedia's protection plan



    First of all they would keep on insisting and quoting high prices so that you never change your tickets. Also the refunds had to go through a claim process which takes months to get your money back. I had purchased a protection plan while purchasing my tickets and confirmed with the customer representative that I can change my tickets even after I have traveled one way. But guess what after I had traveled to Canada , I tried getting my return tickets changed and they said no the insurance does not apply here and also there would be no refund for previous ticket as I have used it one way.... More...
    (Insurance)
    Charmer's Picture   Charmer    0 Comments   Comments
  • WORST Experience with EXPEDIA



    WORST EXPERIENCE EVER!! This is the f**in last time I am using Expedia.. I purchased an itinerary with travel protection and had to cancel it later due to weather. I got a refund on my hotel but they told me that I will get airline credit which can be used to book a future flight [ 1 year from the date of original purchase] They told me the airlines will charge the rebooking fee of $200 per ticket, which will be refunded once the flight has been booked and confirmed. But Guess what, after a month and 24 hours on the phone with those a**hoLES I am yet to receive the refund. The refund... More...
    (Travel)
  • Expedia Customer Service Is TERRIBLE!



    All I needed to do was change the name on my flight. I had booked my husband as Bill instead of William for our flight. I made an appointment online for someone from Expedia to call me. I was told someone would be calling me in 23 minutes. Over an hour later my phone finally rang. The gentlemen never gave me his name, and was extremely rude. When I told him I had booked and hotel and flight package he immediately cut me off to tell me that I was in the wrong call center and that he needed to transfer me to the packaged deals customer service. He made this come off as if it were my fault.... More...
    (Travel)
    Eem4049's Picture   Eem4049    0 Comments   Comments
  • Expedia never gave me my travel credit



    This is the review I have posted at several high visibility sites, including consumer affairs. I wrote to your company and still have not received a reply. "I used the cancel flight option, paid for it, and was unable to make the trip. I cancelled and was credited $241.00 for my flight (the hotel was credited back to my charge card). Was told I had 6 months to book a new flight, which I tried 6 weeks later....first call, on hold 25 minutes before I got someone, then told I had wrong department. Second call, I opted for the return call, another 20 minute wait, but they did call back.... More...
    (Travel)
    lforrest's Picture   lforrest    0 Comments   Comments
  • Expedia never gave me my travel credit



    I used the cancel flight option, paid for it, and was unable to make the trip. I cancelled and was credited $241.00 for my flight (the hotel was credited back to my charge card). Was told I had 6 months to book a new flight, which I tried 6 weeks later....first call, on hold 25 minutes before I got someone, then told I had wrong department. Second call, I opted for the return call, another 20 minute wait, but they did call back. They couldn't find my return flight, which I had pulled up on my screen and was ready to pay and book, just needed to know how to apply my credit. While I was... More...
    (Travel)
    lforrest's Picture   lforrest    0 Comments   Comments
  • Expedia stepped up to save our vacation



    Took a family vacation to Puerto Rico booked through Expedia this past week. Our JetBlue flight was cancelled while we were on a bus to the airport (Portland, ME to Logan) and JB couldn't assist us because we booked through Expedia. Called Expedia and it did take a few hours of phone calls and waiting but overall, they were very accommodating. They managed to get our layover hotel stay covered by JB (savings of what could have been $400 ) and since we lost a night at our hotel in PR due to the rescheduling of our flight, they refunded that as well ($275). Needless to say it wasn't... More...
    (Travel)
    Hctalbot's Picture   Hctalbot    0 Comments   Comments
  • Unsatisfactory Customer Service



    I booked a Hotel which guarantees the "best rate" using Expedia. I searched the hotel and the date I was going to attend. Expedia showed a "best rate" of $309 for one night. I clicked the Book it button and filled in my name and credit card information. The total cost was in the $380's. I hit the itinerary button which revealed I was charged $329 per night instead of the "best rate" I booked of $309. I was never informed of the increased charged. I booked my room at $309. I don't understand why I am now charged $329 in a matter of seconds. I called... More...
    (Hotels)
  • Wrong date on disney tickets



    My friend and I are at Disney with my family. He bought tickets through Expedia. Due to a glitch in the system, the ticket dates are listed for Feb21 through Feb28. My friend and I paid$700 for tickets with the park hopper. We thought that expedia would work with us to fix the dates, but they have refused. Customer sorry has been rude and completely unaccommodating. I am missing my 3 year old twin nieces experience at Disney Thanks to Expedia being unwilling to change the dates on our tickets. Very disappointed customer! More...
    (Entertainment, Movies, Events)
    cdhatchel's Picture   cdhatchel    0 Comments   Comments
  • Unsatisfactory Service and Support



    Having been a member of Expedia for many years if was sourly disappointed with their service during a recent booking. I booked flights for a client through Expedia with Delta Airlines. Part of the travel was domestic and part International.. Delta changed their domestic itinerary - no issues there - but the revised itinerary would make it impossible for my client to catch the flight as he would still be in transit on his international flight at the time. After emailing Expedia.com twice to ask for advice and resolution without getting any answer I finally called their call centre.... More...
    (Airline)
  • Debited my credit card



    I rang Expedia to book flights, they said they hadn't gone through as issue with my credit card being international. As such I went and booked elsewhere. I have received no itinerary from Expedia, nor does one exist, however I have now been debited $6000!! From my credit card. The airline have confirmed this was by Expedia. However Expedia can't find the booking. I've sent Expedia the statement however their turnaround times are slow and their call centre in India seem to have very little information. More...
    (Travel)
  • Refund my money



    I booked a flight with Expedia. I get to the airport only to find that the email I receive from Ecoedua quoted me the wrong time for departure. I was 5 mins late of being able to board which made me miss my flight. Only solution they came up with was make it to my designation at 11pm[staying at airport waiting 11 hours]or catch another flight with a different company for 500 extra. I had to pay extra cause I have a wedding to attend. I want my money back ASAP! More...
    (Travel)
  • Air ticket booking



    I booked the ticket with expedia.com, As per website price mention, s$337, but got charged S$369.98 means S$32 extra. I called customer care support but they hold me for 30 min after that they inform me application is not working. i have spoken with line manager he told me he will me call after one hr but did not get any reply from them. Please resolve the issue itenary no 11673816865 More...
    (Airline)
  • Expedia.com Horrible, Horrible Experience. NEVER AGAIN!



    Horrible, horrible experience with the customer service department. Booking on line is a breeze, no issue there. The horror began when I called the customer service to make a change on my reservation. All I wanted to do is to change the total number of adults in a 2 bedroom suite from 4 adults to 2 and add 1 more suite to my reservation. I did this in less than one hour after making the reservation. I was able to connect to an agent and was on the line with her for over 30 minutes. Her excuse was their system was very slow, only to be told that I will be charged 20% change fee. I... More...
    (Travel)
    LuzTst's Picture   LuzTst    0 Comments   Comments
  • Expedia - Horrible, horrible experience



    Horrible, horrible experience with the customer service department. Booking on line is a breeze, no issue there. The horror began when I called the customer service to make a change on my reservation. All I wanted to do is to change the total number of adults in a 2 bedroom suite from 4 adults to 2 and add 1 more suite to my reservation. I did this in less than one hour after making the reservation. I was able to connect to an agent and was on the line with her for over 30 minutes. Her excuse was their system was very slow, only to be told that I will be charged 20% change fee. I... More...
    (Travel)
    LuzTst's Picture   LuzTst    0 Comments   Comments
  • Expedia charged (debited) twice for airline fares



    Expedia are dodgy -- stay away. In 2011, I booked two airfares to the US via Expedia. Expedia charged me twice for these airfares. Now in 2014 they've done the same. This time I booked flights to the Philippines and they charged me twice again. The process to reclaim the extra money debited is a nightmare. Expedia have to fax the bank / financial institution to settle the dispute, then you will have to wait up to 24 to 48 hours until the bank can reimburse the money back into your account. I will never, ever book any airfares via Expeidia again and I hope people realise just... More...
    (Travel)
    32revia's Picture   32revia    1 Comments   Comments
  • Expedia travel nightmare



    We are going on a trip to Cancun in April. Expedia has managed to ruin this trip before it has even begun, and increase the cost. First off, the travel agent, barely intelligible English, told me he could save money on our family of 4, all-inclusive vacation. He ended up booking 2 people at the hotel for half the trip, the other 2 of us for the other half of the week. His magic trick? to write in Special Request, 4 people 2 queen beds full 7 days. This mess took us an entire Sunday afternoon and 2 subsequent follow up calls to resolve, speaking to an agent and 2 managers, who also had to... More...
    (Travel)
    ZZUUQ's Picture   ZZUUQ    0 Comments   Comments
  • Expedia Awful Customer Service



    Please STAY AWAY from Expedia as long as you might have to cancel your flight. I had purchased a airplane ticket through Expedia. But I had to cancel it, and before I did, I asked Expedia about their cancellation policy. Expedia told me that I will get credits for the cost of the ticket, and will be able to use it to book something else for a year. Months later, I tried use the credits but the airline rejected to accept the credits! Since then, I have been calling Expedia thousands times, explaining the same story every single time, and put on hold forever. When I finally reached the... More...
    (Travel)
    pooboo's Picture   pooboo    1 Comments   Comments
  • Overcharged



    Couldn't book flight on expedia.ca as none of the cards I used (although they all had 0 balances). I called to book flight, hotel and car and had to go through several credit cards for the travel arrangements to be completed. I had also given my Visa Debit card number and was told they don't accept Visa Debit. In addition to the travel itself, I was charged an additional $1,200 to my credit card and then charged on my VISA DEBIT $932 three times. They now have overcharged me by $4,000. They say they cannot do anything for 7 - 10 days. I also wasted two days on the phone in... More...
    (Travel)
  • Nothing but problems with EXPEDIA!! Worst decision i've ever made using them!!



    I booked a room for me and my boyfriend for this past Saturday. Not only did I ask the woman over the phone booking it 10x over and over again to make sure we got the jacuzzi room we paid for AND DID NOT GET WHEN WE ARRIVED... The customer service people were horrible. They acted as if they were helping but had no idea what was going on!! I got hung up on twice and called back and had to explain it all over again to a different person each time.. 45 mins later finally a supervisor came on the line and they were going to fix the problem since the hotels ate 3rd parties when booking a hotel... More...
    (Hotels)
    HutsonJ's Picture   HutsonJ    0 Comments   Comments
  • No help from expedia



    I had an horrible experience with Alitalia and Expedia. I bought a plane ticket to July from Los Angeles to Turin via Rome Fiumicino . On departure day I showed up at check in counter at 11:50 am , for the planned flight departing at 15:50. After a queue of about 40 min, I handed my passport to the Italian lady behind the counter who did not find my name on the passenger list . I then handed the confirmation of the reservation from Expedia . At that I realized that the last name was not the same. They informed me that it would not be possible for me to leave that day . Realizing I made... More...
    (Travel)
    Daniela68's Picture   Daniela68    0 Comments   Comments
  • Expedia.com



    We purchased tickets via expedia.com and went to the US in September. We wanted a reputed flight and was happy to decide to go all the way to the US and back with a couple of transits using Air New Zealand. There were other cheaper airlines but because we are very happy with Air New Zealand, we were happy to pay the extra amount to fly AIr New Zealand. However it turned out to be that eight out of ten flights we used were not air New Zealand but an airline I had never used in my whole life, which is Tahiti Nui. Tahiti Nui airline flights were horrible horrible and useless, serving horrible... More...
    (Airline)
    gong's Picture   gong    0 Comments   Comments
  • shiredan great western cairns



    re my stay at your place to put an seventy year old man on the third floor is to say the least stupidity no porter makes it worse still can i sugest that you keep this floor for people young or better still get a bloody lift thiers room any place needs on going improvements this is not an new place this is what people expect not walking up six flights of stairs with bags and suit case not impressed thank you More...
    (Home Improvement)
    bobthechef's Picture   bobthechef    0 Comments   Comments
  • Booking a Hotel



    Called Expedia on 08/27/13 to book a hotel in Nashville, Tn and spoke with Vin. I was quoted a price of $80, told them I wanted the room and was placed on hold for 42 minutes. I was able to hear them talking the whole time. I was then hung up on. I then called back and spoke with Stan, who then quoted a price of $179.00. I explained to him what had happen and he said he couldn't do that price and I requested to speak to a supervisor, then I was hung up on again. I called back and spoke to a female. I informed her of the issue I was having and again requested to speak to a supervisor,... More...
    (Hotels)
    GRUMPYMARINE's Picture   GRUMPYMARINE    0 Comments   Comments
  • Expedia Travel 161212290136



    I'm quite disappointed with your customer service. Despite being a loyal customer to expedia over the years I've been very disappointed with a supervisor I spoke to on 8/25/2013 at 10 PM. I'm trying to process a refund for a reservation 161212290136 that I tried to cancel on your website but was not allowed. This was a 2 day trip that my wife did not take and the hotel reservation could not be cancelled on your website under my account. After a long call with huge wait times finally the rep told me that Expedia will process a refund for a day but is going to charge me for a... More...
    (Travel)
    srmukund's Picture   srmukund    0 Comments   Comments
  • airport Inn Parking Vandalia OH



    I parked at this place and would not recommend them for parking. The place was unclean and unkept. I was asked to park under a tree with a dead limb hanging down. I asked to move but she said it would be ok. When I got back from the trip the limb was hanging down on my roof and side of the car. I would certainly not recommend this place-it's very old and the situation could have been a lot worse. Would give it a one out of five. I sure wouldn't want to stay in the motel. I suggest you check it out for yourself. Thank you Annette Stewart More...
    (Hotels)
    deadlimb's Picture   deadlimb    0 Comments   Comments
  • Double charged and over charged by expedia



    Booked a room through Expedia for $79 a night. When checking out the hotel charged me again but to my surprise $20 a night cheaper. Two days later I checked by bank statement and I had been charged by both. Called Expedia to inquire. 1st call I was on with a representative for 25 minutes saying she could not get Internet service. Then she disconnected me. 2nd call much better. She told me that I would be charged the one that was the least due to their guarentee. Today I received a call from the hotel that they had refunded my card. Called Expedia and they would not do anything about... More...
    (Advertising)
  • Problem with Hotels.com



    I got a NON AT ALL cooperation from a cancelled reservation that I did with HOTELS.COM Here's the story. On July 9th, I try to make a reservation for a hotel in downtown Buffalo via Hotels.com. Unfortunately, I probably click the wrong hotel and I made a reservation (#11325217938: 3 rooms ) with the facility, the Buffalo Courtyard Airport hotel. When I realized my mistake, I cancelled my reservation. However, I then realized that this reservation was not refundable. I then call Hotels.com customer service two times with very poor results. Then they transfer me to their customer... More...
    (Hotels)
    jrodrigue's Picture   jrodrigue    0 Comments   Comments

expedia.com Reviews By Product

 

expedia.com Comments


attackgt1 says: (3 months ago)
 0
I just had a terrible costlt experience with Expedia. When booking a fight out of Houston to Minneapolis, I entered Hobby out of Houston. I am not from Houston, so when the age came back with info for flights, it said IAH Houston. I didn't know that it was Bush IAH. When I saw IAH, I thought it was Internationall Airport Hobby. The person I booked for went to Hobby. No time to make it to Bush for the flight. $343 extra to change ticket. If Expedias page for booking would have said IAH Bush, and not IAHthis mistake would not have happened. Also, I typed in Hobby, for the booking, why did it even show informatin for IAH in the first place? Persons not familiar with initials for airports, are not going to know this. Just write the full name of the airport. Will not waiste my time with Expedia, if when booking, the program they use does not eliminate other airports when you specifically type in the name of one airport. Typical Microsoft started company.



jaga says: (9 months ago)
 0
expedia is totally scam... i never believe expedia in my life

worlds worst company.. very very very worst expedia..



rmoses says: (12 months ago)
 0
How would I describe my experience with EXPEDIA.com?
HORRIFIC - HORRIBE - HORRENDOUS - HELLISH - HEINOUS CUSTOMER SERVICE!
This is outsourcing? You will be lied to, hung up on, put on hold for 30 minutes and RIPPED OFF!



expiahater13 says: (1 year ago)
 0
I booked a hotel in Chicago at Club Quarters at Wacker and Michigan through expedia for 2 nights arriving April 12th, 2013. The room shown on line was for 2 double beds. When we arrived at the hotel they told us they did not have any rooms available with double beds but the were going to give us a room with a queen size bed. I was upset because I paid in advance for two double beds. When we got to the room, we found it was actually one double bed. We complained through the hotel with no success, they told us they may have two twin beds available the next night. Also, not what we paid for. We call Expedia on Saturday morning to complain. They transferred us to a Manager and he hung up on us right before he was going to offer us a different hotel. We called back they put us on hold, we waited 35 minutes and decided to hang up. We figured they would never put us through. They had the reservation number and our phone number, they never called back. That is the last time I will ever book any trip through Expedia. They do not promise what they sell, isn't that fraudulent?



grantsss says: (1 year ago)
 0
[This user has joined the boycott] Expedia took for money and won't give it back

I paid for and booked a hotel for a week through expedia.ca. The next day I was e-mailed from hotels.com saying that even though I paid for the week that the hotel was over booked they couldn't honor my reservation for the entire week. So, I went and stayed at my expedia reservation for 2 days. When I got back I phoned expedia looking for a refund. They said I couldn't get a refund because I didn't call them. Even though it is not my fault, the blood suckers at expedia are keeping my money.



TSarah says: (1 year ago)
 0
What a joke!!! Booked a hotel through Expedia at about 53 per night for 3 nights in Georgia. The next day, our travel plans changed (Note that this is 10 days prior to actual reservation time) and I called the customer service line to cancel the final day in our reservation which happened to be a friday.

First, the customer service rep told me that a reservation for approx. 170 was going to go down to $140, a savings of only $30.00! She explained to me that this was due to Friday (the last day of our reservation which we were cancelling) was the least expensive day in our reservation. I think we can all agree that this is outright a lie. No matter the hotel, weekends are ALWAYS more expensive. When she gave me an updated total of $140, I asked her how a $53 per night reservation turned into a $70 per night reservation, she was all flustered and said she made some mistake in her calculations ???

Needless to say, if I didn't do the math myself, Expedia would have ripped me off for $40.00.

After she changed the total to the accurate amount of approx $115 (w/ taxes), she let me know that I would incur a charge for any additional changes. I still had 10 more days until my reservation, and the language in the quote stated free cancellation / changes until the 20th of November. I knew for a fact that by just calling the hotel and making the reservation, I would not have paid a single cent for the reservation, would not have had any issues calling to make changes, and wouldn't be dealing with a corporation obviously out to get my money through underhanded means. I cancelled the reservation completely, and called the hotel directly and did exactly that. Know I will have to wait and see how long it takes Expedia to refund my money. My guess is that it will be over 30 days. I will never use Expedia again.



Sherry492 says: (2 years ago)
 0
I have used Expedia many times and always get great prices. If you need anything else from them, forget it. I booked through them and was promised a $50 Mastercard Gas card with my booking, which I never received. I reached out to them again and again to inquire about it and got the run around ("someone will get back to you", which they didn't, "you have to call the customer service number", which I did multiple times, etc.).



liles says: (2 years ago)
 0
Dito on the no English for customer service the website messed up the date because it was so slow and they had to up the price to change my date for a stinky room Expedia you stink and i will tell everyone!!!!!!



sunk818 says: (2 years ago)
 0
Expedia.com is terrible with customer service. They will side with the hotel. I was guaranteed a non-smoking room. I was given a smoking room. I complained to the hotel and they did nothing to resolve the issue nor appease the customer. I complained to Expedia and they sided with the hotel:

On 1/3/2012 8:48 PM, travel@customercare.expedia.com wrote:
Dear Expedia Customer,

Thank you for contacting us about your refund request.

We checked our records and found a documentation with case ID: E-1610577 dated September 19, 2011. We checked on your original booking and noticed your reservation is not non-smoking room guaranteed. One of our supervisors contacted the hotel and was advised that they have no record of being notified of an early check-out or that the customer only stayed for 30 minutes. The hotel also mentioned that no refund would be provided.

We understand your frustration but we always have to get authorization from a manager for refunds because we are under strict negotiated contracts with the hotel. It is the hotel’s discretion to issue a refund for your unused night or nights.

We must explain that we operate under certain policies and we have no authority to circumvent or to override those policies.

To further assist you with this matter, give our customer service desk a call at the number provided below as our agents are available 24 hours a day, seven days a week.

If this does not answer your question or solve your problem, feel free to reply to this message or call us at 1-800-EXPEDIA (1-800-397-3342) or 1-404-728-8787 (for callers outside the U.S. and Canada) and reference case ID: M-1310035.

Thank you for choosing Expedia.


Expedia Customer Service Team



dani12 says: (3 years ago)
 0
DO NOT USE EXPEDIA! We booked a vacation to Breezes in the Bahamas for October 2011. We learned that the resort was damaged in Hurricane Irene. We learned this on our own and never received notice from Expedia. For FIVE days, myself and my two friends, with whom I was traveling, tried getting through to Expedia. We were left on hold for over an hour each time. Each time we asked to speak with a manager we were disconnected. We spoke to several represenatives and given different information each time. We spoke with managers, Victor and Portia, both of whom failed to do what they said they would do. Finally, I called the airline (Delta) myself and was able to have the $150 change fee removed. I contacted Breezes after being told several times that Expedia sent an email to change our travel date only to learn that Expedia NEVER sent the email. We were given reference numbers by Expedia that did not exist. As of this minute our issue still has not been resolved. We cannot reschedule or cancel unless it is done by Expedia. I am literally on hold with Expedia as I type and I have been holding for 1 hour and 47 minutes. I CANNOT STRESS ENOUGH THAT EXPEDIA SHOULD NEVER BE USED!



hbooth603 says: (3 years ago)
 0
On August 5th I went on expedia.com to book a hotel and flight from boston to cancun from Jan.12th-19th. I found a great package price for $2,035 which was cheaper then other websites. Expedia.com offers a deposit progrm, in my case I would have to put down $905.00 and then just before the date of destination put the rest down. This was all perfect until...

Expedia.com put an authorization for $1396.35, Airtranair put 2 authorizations for $319.48, which on my bank statement said "amount may change", I waited a couple of days and nothing changed so I wanted to double check that they were only going to charge the deposit of $905.00, the representative with expedia said no they are going to charge the full amount. To make a long story short I threatened to contact the attorney general, BBB, my lawyer, my bank and the authorities... they said the only thing they could do was cancel the whole package and then purchase another one if it was available. I explained I want nothing to do with expedia to just cancel everything. At this point I had already been on hold for almost 2 hours and talking to the representative for 45 min! He said he would give me a call when it was canceled and notification by email. I never recieved either so I called back that night and asked to speak with a supervisor and I was put on hold for another hour, when I finally reached someone it was not a supervisor! I spoke to rocky who said it was canceled and gave me a reference number.

I then called my bank who said it probably will not go through, well the next morning it did!! now my account is negative almost $1,000. The bank is going to give me a temporary refund for everything while they investigate. I have of course contacted the BBB and will others. I am the type of person who really pays attention to detail especially with booking these types of things..I read the small print before anything else to make sure there are no tricks or what not. I am also writing to the owner of this company to explain the situation and that maybe he should impove the customer service.

PLEASE DO NOT GIVE YOUR BUSINESS TO EXPEDIA, THEY CANNOT BE TRUSTED!! THEY DO NOT HAVE CUSTOMER SERVICE WHAT SO EVER!! IF YOU WANT CHEAP PRICES GO TO SPIRT VACATIONS, CHEAPCARIBBEAN.COM, BOOKIT.COM WHICH OFFER A DEPOSIT PROGRAM AS WELL, BUT ALWAYS SPEAK TO SOMEONE WHILE BOOKING DO NOT BOOK ONLINE ALONE!!



LAbird says: (3 years ago)
 0
Stay away at all costs. Buyer beware. Expedia is a horable travel site.They lied about the hotel and when you call to resolve a problem you get a rep who is located in India who does not speek english.



lanak says: (3 years ago)
 0
I use Expedia and never had a problem. One time I couldn't find my itinerary on Delta but that was because my middle initial was part of my first name, so instead of Lana E it was LanaE. I need to add that I only travel during the off season so that may be the reason I never had a problem with overbooking. I wouldn't pay attention to the star ratings, descriptions, or photos that Expedia has, double check with Trip Advisor. I love bookit.com for Vegas trips they have the best rates but again I go during the off season.




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