expedia.com Reviews and Complaints

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expedia.com Reviews

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  • Expedia.com promised a refund that never arrived



    I have had a terrible experience with Expedia. After mistakenly booking a flight I contacted Expedia on a number of occasions, on which I was told repeatedly that as the flight hadn't been booked and the airline hadn't taken any money, I would receive a full refund. 6 weeks on, despite being told on a number of occasions that I would receive a refund within 24 hours, I am yet to receive this. Every robotic call centre advisor I speak to is as useless as the last, clearly reading from a script just to get me off the phone, and fobbing me off with incorrect email addresses to which... More...
    (Airline)
    MariaGeorgiou's Picture   MariaGeorgiou    0 Comments   Comments
  • Expedia left me stranded and on hold for over 5 hours with no one answering the phone



    We paid for a round trip ticket and took the first half. When we arrive in Istanbul airport to return home there was a reservation but expedia had not paid it. We were not allowed to board the plane. We called expedia and were put on hold or had dropped calls over 12 times over 5 hours. We were ignored and forced to spend money for a hotel room, taxi, meals and now we are told we have to pay the increased fare to fly out a day late. Plus, we will miss a day of work so the cost is in the thousands! No one should ever use Expedia. I plan on suing for civil theft and am open to others... More...
    (Travel)
    marcjkaplan's Picture   marcjkaplan    0 Comments   Comments
  • Excellent Stay



    My wife and I live in California%u2019s central valley and Santa Barbara is our favorite retreat. We stayed at the Lemon Tree Inn in Santa Barbara for 8 days, and greatly enjoyed our time there. The hotel is located on upper State Street in a very nice neighborhood, away from the usual touristy areas, but near enough to give access to all the great attractions of Santa Barbara. The rooms are nice with large balconies overlooking a central tropical landscape, pool, and sauna. The Crocodile Lounge is part of the hotel and serves a menu of excellent food for breakfast, lunch, and dinner,... More...
    (Hotels)
    Steven750's Picture   Steven750    0 Comments   Comments
  • Misinformation with booking. No call backs from supervisors nor manager!



    We booked for two beds. Never got it. Spoke with supervisor, Shirlene and said they will review my taped call requesting two beds. I said fantastic. No call. I called back two weeks laer and spoke with manager, Tracy. They will call in a day for two after they looked into it more. Three weeks later, I called back. One hold for 45 minutes, then got through to a supervisor and was disconnected! We spent $1.400 and had one bed for four people! Two slept on the floor. Never again. And I will be spreading the word. r More...
    (Travel)
    Ksmca1's Picture   Ksmca1    0 Comments   Comments
  • Extreme change in flight status without notification



    On the 22nd of September, I went to Toronto (YYZ) Airport on time on schedule to take my flight Toronto-Paris-Cairo reserved on Delta and operated by Air France. On my arrival to the counter I was surprised that the flight has been canceled due to Air France strike. I ran to Air France/KLM counter to find a solution and was again surprised that I don%u2019t have except 1 option via one route Toronto %u2013 Amsterdam %u2013 Cairo with a lay off in Amsterdam over 16 hours and if I refuse I will have to go home and wait for another flight in Thursday or Friday %u2013 My main complain that No... More...
    (Travel)
    tgendy1972's Picture   tgendy1972    0 Comments   Comments
  • Hidden Fees on car rentals.



    On a recent trip Expedia could not provide itemized charges on a combined airplane/car rental. It took 4 calls to their support line AND a call to the rental car company to show that Expedia added almost $100 to a $250 rental fee. After over 90 minutes of phone/IVRU time they refunded me the over charged fees. I'm done with Expedia. They're a ripoff More...
    (Travel)
    jugknot's Picture   jugknot    0 Comments   Comments
  • Expedia withholding money and not giving it back



    Expedia is the worst, I have shopped with them for years and never had a problem; however, once I do have a problem they do absolutely nothing to try and solve it. I bought a flight hotel for my honeymoon and it turns out that they charged me twice for the airline tickets (charged for the tickets and the same ammount also withheld from my account) I called to tell them this and they said that there%u2019s nothing they can do to help me, I%u2019m going to have to go to my bank to talk to them. The way I see it, is that I used their website so they are responsible for solving the problem... More...
    (Travel)
    titocardenal's Picture   titocardenal    0 Comments   Comments
  • TERRIBLE EXPERIENCE AT EXPEDIA.COM



    Very disappointed in the service I have received today!!!! We booked a vacation package with 5 people on your site from November 12-17. We paid our amount due and received our confirmation. Upon receiving we notice that the hotel is from 13-17. Basically we pay for 4 days and 5 nights but we only receive 3 days 4 nights!!!!! Now we have to book another hotel room for the first night we are on our vacation that we spend a lot of money for. I am ranting due to the fact I am not getting what I paid for!!!! Your site DID NOT display any notice of the room not being available for that day until... More...
    (Travel)
    rgiles43's Picture   rgiles43    0 Comments   Comments
  • METRO PLAZA HOTEL LOS ANGELES



    Upon arrival at the hotel, the entrance to the hotel parking lot was unattended. We had to get out of their vehicle and ask the hotel clerk what to do. We were told to back up onto the street and then enter through the narrow EXIT. %uF0FC There was hair on the carpeting and floors of the room, really disgusting! %uF0FC The beds were so uncomfortable that they had trouble sleeping. I felt something crawling on my arm, it was a large, black spider which we knocked off and killed. %uF0FC The room A/C never worked really well and it was HOT and HUMID. (After a day of sightseeing and... More...
    (Hotels)
    isaFanBen's Picture   isaFanBen    0 Comments   Comments
  • Expedia: itinerary change process



    According to Expedia's instructions when checking on an existing itinerary, in order to make a change to a hotel reservation it is necessary to first cancel the reservation then re-book it with the updated itinerary. So, if you want to change an existing reservation for a two night stay to just one night you must first cancel the reservation then try to re-book it. Unfortunately, if the hotel is booked up then it is not possible to get a room at that same hotel once you have cancelled the reservation. If you call their help desk they will tell you that they will take care of you then... More...
    (Travel)
    greendog's Picture   greendog    0 Comments   Comments
  • Expedia.com



    I booked a flight for my college daughter from DC to Bejing and returning Bejing to Orlando in June. I won't even describe the problems I had with her using the first leg of her trip (suffice to say it involved tears, begging and apron 10 hours on the phone with Expedia). After reaching the Corporate office "Tier 4 Supervisor" I was assured that the situation was remedied and given a new itinerary # and booking information. At the Bejing airport my daughter presented the Expedia reservation information and was told by Air China that Expedia had cancelled the booking!! She... More...
    (Travel)
    joancoye's Picture   joancoye    0 Comments   Comments
  • Expedia and Hertz - car rental booking issue



    We had a really terrible experience...yesterday we arrived in Vancouver for our vacation and went to pick up our car which was rented as a package on Expedia along with our hotel. The rental company Hertz, refused to give us a car (they were sold out) first because their booking showed pickup at 10:30am and not 9:30pm (which we had called into Expedia the day before and made sure they had changed) - furthermore, Hertz then refused us because the booking was under my name and not my husband's who is the driver and since I do not have a driver's license, they have a policy to not... More...
    (Travel)
    DEisenhardt's Picture   DEisenhardt    0 Comments   Comments
  • Expedia Ripoff



    I can only assume that expedia is in financial straits, so you may want to think twice before you give them your credit card. They clearly advertise "Free Cancellation within 24 hours" when you book your flight on their website...what they do not tell you is if you cancel with the 24 hours, they will still charge your card for the trip and when you call weeks later because it has not been refunded, they will tell you it will be 8 weeks before a refund can be issued...so they are essentially "using" your money for over 2 months. Does that sound like a financially viable... More...
    (Travel)
    Chris6789's Picture   Chris6789    1 Comments   Comments
  • Horrible Call Center Experience



    I am writing this in the hope that some one with some degree of power and an attitude towards improvement will read it. I just had one of my worst customer experiences with Expedia. I have been using Expedia for over 3 years now and about a year ago decided to create my own ID. I have interacted with Expedia retarded call center staff previously and am now used to waiting > 1 hr to get my work done. But today, i was made to wait close to 1 hr 20 minutes for transfer to a supervisor and was quoted ticket prices $100 higher than the ones on the website (that is illegal, BTW). I was doing... More...
    (Travel)
    chait31287's Picture   chait31287    0 Comments   Comments
  • DON'T BOOK CRUISES WITH EXPEDIA



    I made the wrong decision to use expedia to book my cruise. Based on the amount you spent on your cabin, you receive credits that can be used as money onboard. Expedia specifically writes that you must redeem 21 days before your cruise. I redeemed it 21 days beforehand and it said that it will verify it and send me a confirmation. I RECEIVED NOTHING FROM THEM%u2013 not a single confirmation or rejection. My other friends did the same thing, no confirmation, but they received onboard credit. I CALLED EXPEDIA AT SEA while I was on the cruise and they were USELESS AND UNHELPFUL. I asked to... More...
    (Travel)
  • Expedia Flights



    When booking flights with Expedia - MAKE SURE you find out about the luggage entitlement. Make sure you say this and get them to repeat what amount you will be taking. Getting an outcome from Expedia is difficult. The airline used was Thomas Cooke and there customer service was no better around luggage entitlement. Two different stories by two different representatives at Thomas Cooke. Lots of emails and phone calls or web information - all the customer need to know are:- Customer refer no. 1 Flight details: to and from and times. Luggage details Telephone number of who they need to... More...
    (Airline)
  • WARNING! DO NOT BOOK THROUGH EXPEDIA!



    Let me first say, that this was my very first time using Expedia. I always book my hotels through Priceline and have never had a problem. I decided to use Expedia because I received a $25 off coupon in my email. I found a hotel with a suite which included a fireplace, which I was thrilled about. Although it was 40 minutes away from where I was looking to stay, I booked the room because I wanted the fireplace. When I went to check in, I was told by the hotel that they did not have any rooms available with a fireplace and she was surprised that Expedia sold one to me. Expedia wouldn't... More...
    (Hotels)
    RandiToma's Picture   RandiToma    0 Comments   Comments
  • NEVER NEVER AGAIN EXPEDIA



    My girlfriends and I go on a trip every year. Last year we had to cancel due to a work schedule.We were able to receive a credit from Expedia for our flights minus $100.00. This year when we went to book our flights through Expedia, we had to call because of the credit. So we call Expedia---2 1/2 hours later, one customer service rep, one supervisor, and one manager later, we still cannot get our flights booked. We also wanted to book 2 more seats for additional friends, but they couldn't do that. Finally, we had a client in the office and we had to hang up. Expedia promised to... More...
    (Travel)
    NWCORNER's Picture   NWCORNER    0 Comments   Comments
  • Expedia has no service or customer service



    I used to use Expedia almost exclusively years ago. It was great. So you can understand my surprise when I started booking travel again and noticed how much things had changed. First I noticed that things on the website stopped working. Especially the itinerary section. Next I noticed on trips that they never had my seating preferences right on any of my flights. Then I noticed that on more than one occasion they lost my hotel reservation and when I arrived (late I might add) I had NO room and had to go looking for another hotel in the middle of the night. Just now I tried making... More...
    (Travel)
    wbpo5l's Picture   wbpo5l    0 Comments   Comments
  • DECEPTION IS HOW THE DO THINGS



    I WILL NEVER USE EXPEDIA AGAIN, AND MAKE SURE EVERYONE KNOWS HOW DECEPTIVE THEY REALLY ARE. THEY WILL PUT ALL INCLUSIVE BY THE HOTEL YOU ARE SELECTING....LISTING OUT ALL THE FOOD, DRINKS AND ACTIVITIES INCLUDED IN THE PRICE. THEN WHEN YOU HAVE TO CHOOSE A ROOM THEY FAIL TO TELL YOU ALL ROOMS ARE NOT INCLUDED IN THE ALL INCLUSIVE. YOU PAY THEN UPON GETTING TO YOUR DESTINATION YOU FIND THAT NOTHING IS INCLUDED UNLESS YOU WANT TO PAY A 1200$ UPGRADE FEE. AFTER HOURS ON THE PHONE WITH THEM THEY WILL DO NOTHING FOR YOU. I LAID OUT HOW DECEPTIVE IT WAS TO MAKE PEOPLE BELIEVE THEY ARE GETTING... More...
    (Travel)
  • Travel Lodge Hotel CIncinnati Ohio. (Very Very Nasty Hotel) Never Again



    I booked this hotel back in March for the Macy Music Festival and the pictures on line seemed to be ok since the majority of hotels were booked by the time I booked mine. When we pulled up to the hotel, it was very nasty looking outside, caution tape was around the side door. We checked in our room and immediately started spraying and wanted to walk out but I was told that since I booked through expedia they could not refund our money. I had to ask for clean sheets, towels and the bed spread had white stains all on it. (yuck). There was crumbled cookies on the floor and it was just a... More...
    (Hotels)
    tkline's Picture   tkline    0 Comments   Comments
  • Unbelivable



    I feel that this company is playing games with prices. I called in once to order a package going to Canada and customer service told me that my package would be around $500 and then we got disconnected. When I called back the other customer service told me that the same package would cost me $1,000. When I told him that I talk to previous one where she gave me one price and now I am being charged double price with you, how is it? he told me that %u201Cthe previous one was JOKING with you that is why she hung up the phone but I am telling you real price.%u201D I let it slip away. I wanted to... More...
    (Travel)
    iamperfect123's Picture   iamperfect123    0 Comments   Comments
  • Expedia flight cancellation



    I've booked a flight from Hong Kong to Rhodes,Greece for mid-August. Due to some changes in my conference schedule, I had to cancel the flight. Now, after several days the money has not been refunded yet. I keep on calling and emailing but they are not helpful. They keep saying that the problem is with the credit card issuer bank. I live in Hong Kong and all banking processes are well organized here. Expedia just don't take the responsibility and tries to blame the credit card issuer bank. It is a scam to not refund money. Expedia Itinerary No.: 180229684051 More...
    (Travel)
    Shamier's Picture   Shamier    0 Comments   Comments
  • Frustrating.



    It was my first time making 3 separate bookings with Expedia. I have to say that this company is such a scam and I am so shocked and unhappy by there service. It all started when I downloaded the mobile app on my phone so I can make my reservation and enter a 25$ coupon if I spend 100$. To my surprise this booking worked. So I downloaded the app on another mobile device so I can make my second booking. Upon making the reservation I entered the coupon which it was accepted and applied. I am shocked to see that I was charged more than I was supposed to. I was furious! I called the company... More...
    (Hotels)
  • POOR SERVICE



    I am at my wit's end trying to resolve a dispute with expedia; they have continually ignored my emails and phone calls. The initial problem involved seat resevations for our flights from Edinburgh to Las Vegas; we had originally chosen our seats on each of the flights, both outward and return. However, a couple of minor flight time changeswere then intimated to us. This was all fine and well, except that we were not made aware of the changes, and the fact that our original seat resevations were no longer applicable. The only way we could then get two seats together was to... More...
    (Travel)
  • Non-Existant Customer Service



    I am at my wit's end trying to resolve a dispute with expedia; they have continually ignored my emails and phone calls. The initial problem involved seat resevations for our flights from Edinburgh to Las Vegas; we had originally chosen our seats on each of the flights, both outward and return. However, a couple of minor flight time changeswere then intimated to us. This was all fine and well, except that we were not made aware of the changes, and the fact that our original seat resevations were no longer applicable. The only way we could then get two seats together was to... More...
    (Travel)
    caldal's Picture   caldal    0 Comments   Comments
  • Left with No money. £2000 taken twice.



    I resverved a holiday with expedia. I noticed a mistake and cancelled it within 5 minutes. THe sales agent assured me it had been cancelled and promised an email to confirm this. A ticket confirmation came instead and £2000 was taken. Prior to this i called expedia 9+ times to make sure it doesnt leave my account. It did. Twice even though the payments bounced. I have NO Money left and they continue to LIE about attempted call backs. I am constantly on hold for 45+ minutes and close to commiting suicide. I have NO money left including the overdraft which means I am being charged... More...
    (Travel)
  • Airport inn in Hailey Idaho and Expedia Malfunction



    I booked reservations through Expedia to stay in ID. my plans changed and I had to cancel the room 2.5 f=days in advance of my booked stay. After calling the Airport Inn in Hailey i was told to cancel with Expedia. After three seperate calls to expedia I was assured the reservation was cancelled and there would be NO CHARGE. Well, turns out the hotel claims they never got the cancelation and charged me full price for the room! I tried to resolve this with the hotel however they pointed the finger at Expedia. Expedia never cancelled the room (According to the hotel) even though they told me... More...
    (Travel)
    noexpedia's Picture   noexpedia    0 Comments   Comments
  • TERRIBLE CUSTOMER SERVICE



    On Saturday I had a confirmed reservation through Expedia for the Mark III motel in Seaside Heights, NJ. Upon my arrival the hotel staff informed me that he "hoped i hadn't booked through Expedia" because he no longer does business with Expedia and has no idea who Expedia is sending to him or booking through his hotel. There were 3 other families at the hotel with the same problem. One had been on the phone with Expedia for 3 hours. The owner explained that I could still reserve a room but that all in all, it would cost me $140 ($125 w tax), in comparison to the $105 ($85... More...
    (Hotels)
    mauraper's Picture   mauraper    0 Comments   Comments
  • Expedia took forever to resolve double charge



    We just stayed in an Omni Hotel in Dallas, TX and got a great deal through Expedia. The problem came when we were checking out and the hotel said we hadn't paid. We didn't have our Expedia receipt so dutifully paid. When we arrived home last night, we found our receipt and this morning I called Expedia about the double charge. The man I talked to kept me on hold a total of thirty minutes. He kept calling the hotel and saying he would refund "the $14" difference. I kept explaining that the refund amount was at least $100, and he would put me on hold again. Finally,... More...
    (Hotels)
    gladly11's Picture   gladly11    0 Comments   Comments
  • Double tree hotel at universal studios florida



    When i was checking in they tried to `give me a cheaper room. I booked and paid for a king room with universal studios view on expedia but at registration they said that the room is not ready and i have to take room with two queens bed even though it was 430pm.When i refused i was given a room on the 5th floor without Universal view.I had to go back down to change again.The rooms were clean and big but gave me a cheap motel feeling because of the cheap and outdated furniture. More...
    (Hotels)
    Rajsingh's Picture   Rajsingh    0 Comments   Comments
  • Expedia's website messed up my reservation and refused to refund it



    I am extremely frustrated with Expedia website and support services. On Sunday July 6, 2014 I attempted to make a reservation for that evening (July 6th) at a hotel. However after putting in my information and pressing confirm, I immediately received a notification that that I was confirmed for a reservation on August 25, 2014. Confused by this, I immediately called the hotel who then redirected me to the expedia support services to help. When I spoke to the customer service agent, I was assured a full refund would be reimbursed to me the following day when the supervisor was in and able to... More...
    (Hotels)
    llohman's Picture   llohman    0 Comments   Comments
  • DONT USE EXPEDIA



    I HAD AN AWFUL STAY THIS 4TH OF JULY WEEKEND, CAME TO THE HOTEL DIRTY WET FOLDED UP TOWELS TO GET A SHOWER WITH, WE HAD TO ALL THE WAY TO THE LOBBY TO BE HANDED POOL TOWELS AT MIDNIGHT, AIR CONDITIONER BROKE, REFRIG BROKE HAD TO CHANGE ROOMS, SPENT SEVERAL HOURS TRYING TO GET HELP THROUGH EXPEDIA, LOST VALUABLE TIME GOING TO THE BEACH. THEY TOLD ME SEVERAL TIMES THAT THEY WOULD CALL, AND STRAIGHTENED IT OUT. NEVER HEARD FROM THEM UNTIL I CALLED YESTERDAY ONLY TO BE GIVE A 12.61 REFUND FOR A VERY EXPENSIVE DISGUSTING WEEKEND. DONT USE EXPEDIA PLEASE! More...
    (Hotels)
    FRITZ3490's Picture   FRITZ3490    0 Comments   Comments
  • Terrible Customer Service



    During my stay at the Interconntinental Hotel in Miami, I experienced drilling and construction noises throughout my stay. To my disappointment, I found out that the entire hotel was undergoing construction and all the rooms had this loud, obnoxious drilling noises. I called Expedia and asked for a refund, and they flatly refused, instead offering me a $25.00 gift certificate for my next stay with Expedia. That hotel cost me $225.00 per night!!!! I spent over 4 hours of my time on the phone with Expedia trying to get a refund, and after all that time, they only offered to comp me $50.... More...
    (Hotels)
    worldtraveler's Picture   worldtraveler    1 Comments   Comments
  • Don't use Expedia to book your trip



    Worst company ever. I reserved a tour in Paris through Expedia. When I got to Paris I found out that Expedia never confirmed the tour with the agency in Paris. The tour was full and they only offered half of the tour. Two months later and after calling Expedia multiple times they offered to reimburse only $100.00. I paid for the tour $1068.00. They stole my money. A supervisor even said that he couldn%u2019t speak with the agency in Paris because the day he called no one speak English in the agency and I guess that nobody in Expedia speaks French. I have been in Paris three times and... More...
    (Travel)
    Mike510's Picture   Mike510    0 Comments   Comments
  • Expedia.com poor customer service



    I made a reservation last night last minute on the road booking Holiday Inn Express as I was looking at rates and such somehow the date changed and I don't care how it did so I called the hotel and expedia.com and I was told by Expedia.com that the hotel couldn't even change it to last night or accommodate me at all, the manager would be in at 7am, this is at 11 pm. I didn't care to pay fees or whatever just wanted to use the booking so I didn't have to mess with calling and the aggregation later. More...
    (Hotels)
    Renfro3's Picture   Renfro3    0 Comments   Comments
  • Springhill Suites, 2087 Interchange Way, Erie, PA



    Our stay could've been better than the one that we've experienced. Last weekend, I was with my family and stayed at the Springhill for 3 nights. Due to our lost voices, we wanted to get some hot water to make ourselves some tea. Going there, I realized there was no hot water so I informed "Tyler Barone." Tyler didn't seem to care and told me it will be there shortly. When asked how long it would take, Tyler said 2 minutes however we waited 10 minutes and went back again to the front desk as it was not prepared yet (hot water). We had asked him once more and this... More...
    (Hotels)
    cup2014's Picture   cup2014    0 Comments   Comments
  • Charged much more than the agreement



    I booked a car through Expedia.com. at Toronto Pearson Airport with Payless on May 30, 2014 at 7:00 p.m. and returned at the same location on June 2, 2014, at 6:00 pm. According to my booking confirmation I was supposed to pay $ 51.09 (in Canadian Dollars) to the rental company (Payless at Pearson Airport, Toronto, ON.) In the confirmation statement it is clearly stated: Mileage rules: Unlimited mileage. However, Payless charged me $ 136, an extra $ 85 dollars claiming that I was supposed to pay for extra miles exceeding a limit of 250 km a day. When I showed them the booking confirmation... More...
    (Travel)
    Benk's Picture   Benk    0 Comments   Comments
  • Horrible Honeymoon Experience!



    My husband and I rented a hotel room through Expedia for one night on our honeymoon. It was hands down the worst experience ever. The advertisements for this particular hotel shown on Expedia.com were nothing like what we truly purchased. We paid $175 for a hotel in downtown San Francisco for a room that only fit the bed! There was no shower or toilet in our room; those were public access. Not to mention, it was Pride Festival, so it was completely overpopulated. You would think Expedia.com would include such important information on the ad. There were seven gunshots fired almost... More...
    (Hotels)
    autumnpennell's Picture   autumnpennell    0 Comments   Comments
  • Expedia stolen momey



    First and only time ever going through Expedia to reserve Motel room and will never do it again, crooked co! The wrong date was accidentally entered. As soon as the error was noticed moments later, called Expedia to correct the issue and they refused to correct date and was told to call the Motel. Called the Motel and they said they couldn't do anything to correct the error because we had went through a 3rd party, Expedia and was told to call Expedia. Called Expedia again and they still refused to correct the error and had already taken the money for the room, which was reserved and... More...
    (Hotels)
    critterlover6's Picture   critterlover6    0 Comments   Comments
  • bad hotel reservation experience



    Itin# 12258858282 i booked my trip over the phone and i told the person that i'll be going by my own car with family and kids. The person suggested a hotel and did the booking. He did not tell me that there's no parking space in the hotel and that i'll have to park my car around 1000 steps down from the hotel and i'll have to pay Rs 600 per day for parking and also arrange for a coolie to pickup/drop my luggage to the hotel. Total of around Rs 3000 over an above the charges i had paid - not to mention the hassle of traveling this distance with small kids and arranging... More...
    (Hotels)
  • Horrible customer service



    Itin# 12258858282 i booked my trip over the phone and i told the person that i'll be going by my own car with family and kids. The person suggested a hotel and did the booking. He did not tell me that there's no parking space in the hotel and that i'll have to park my car around 1000 steps down from the hotel and i'll have to pay Rs 600 per day for parking and also arrange for a coolie to pickup/drop my luggage to the hotel. Total of around Rs 3000 over an above the charges i had paid - not to mention the hassle of traveling this distance with small kids and arranging... More...
    (Hotels)
  • Horrible customer service



    Itin# 12258858282 i booked my trip over the phone (www.expedia.co.in) and i told the person that i'll be going by my own car with family and kids. The person suggested a hotel and did the booking. He did not tell me that there's no parking space in the hotel and that i'll have to park my car around 1000 steps down from the hotel and i'll have to pay Rs 600 per day for parking and also arrange for a coolie to pickup/drop my luggage to the hotel. Total of around Rs 3000 over an above the charges i had paid - not to mention the hassle of traveling this distance with small... More...
    (Hotels)
    jaspreet104's Picture   jaspreet104    0 Comments   Comments
  • Crazily bad customer service. Could not get refund in the end.



    Used expedia.com.sg to book my flight from KUL to SIN. Did not press confirm my ticket, and was charged SGD125. Called to ask about it, after 3 hours of talking to more than 15 different people and being transferred between Expedia US, Expedia SG and Expedia MY, I finally reached a person who figured out my issue and promised a full refund within 72 hours, with cancellation. 72 hours later, I have not received a refund, and since the flight is the next day, I call Expedia. Again, transferred to and fro for 1.5 hours, even reaching Expedia IN once. Conclusion is I wait for 10 days to see if... More...
    (Airline)
    ATAT's Picture   ATAT    0 Comments   Comments
  • Terrible experience and customer complaints team



    I booked a hotel room with expedia after they offered me £20.00 off. They did not apply the voucher code and took the full payment from me. When I rung to query this I spent 40 minutes on the phone to them, 30 of which we're being on hold. Yes they answer the phone promptly but the person wouldn't transfer me to the right department and kept telling me that I couldn't speak with the team in which she was relaying my complaint too. Once I finally got the customer service manager I was told they wouldn't apply my discount whilst being shouted out. Avoid expedia... More...
    (Hotels)
    Saunders1's Picture   Saunders1    0 Comments   Comments

expedia.com Reviews By Product

 

expedia.com Comments


Casstalee says: (3 months ago)
 0
I recently just had an awful experience with Expedia as well...I booked their Travel Insurance. DO NOT PURCHASE THIS!!!
My husband and I were going to travel to California next week (we live in Michigan). About 4 weeks ago we found out I am pregnant! YEA, BUT I am considered high risk and under doctor supervision for the first 10-12 weeks. Therefore, unable to travel this far!
I called Expedia and their Insurance and I was literally told 'unless you are in a hospital for pregnancy, our insurance is worth nothing to you.' WHAT??? I thought the insurance was for if an emergency happened and we were unable to travel, example being a written doctor's note forbidding travel until the end of July!
Now, I have to rebook a flight by March 2015 and reschedule the vacation. Problem is, we spent $1500 on the California flight tickets! As we obviously won't be traveling very far with my being pregnant and definitely not traveling with a one month old infant, we will lose out on 100% of our money and Expedia and US Airways gets to just keep it!
WARNING!
DO NOT PURCHASE EXPEDIA TRAVEL PROTECTION! IT'S A JOKE!!!!!!!



sheryleongxe says: (3 months ago)
 0
Expedia has the worst customer service ever. Charged me for a transaction that I did not make, promised to fax documents over to my bank for verification but failed to do so. The bank evidently has records of the transaction, along with the approval code from Expedia; but Expedia insisted that they did not make the transaction and have no proof about it. The service operator tends to talk halfway, claims she cannot hear you and then hang up the phone. If it happened once, I'd account it to bad reception; but it happened frequently using with different phones used on my end. HORRIBLE COMPANY. I've got a good mind to sue them



attackgt1 says: (8 months ago)
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I just had a terrible costlt experience with Expedia. When booking a fight out of Houston to Minneapolis, I entered Hobby out of Houston. I am not from Houston, so when the age came back with info for flights, it said IAH Houston. I didn't know that it was Bush IAH. When I saw IAH, I thought it was Internationall Airport Hobby. The person I booked for went to Hobby. No time to make it to Bush for the flight. $343 extra to change ticket. If Expedias page for booking would have said IAH Bush, and not IAHthis mistake would not have happened. Also, I typed in Hobby, for the booking, why did it even show informatin for IAH in the first place? Persons not familiar with initials for airports, are not going to know this. Just write the full name of the airport. Will not waiste my time with Expedia, if when booking, the program they use does not eliminate other airports when you specifically type in the name of one airport. Typical Microsoft started company.



jaga says: (1 year ago)
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expedia is totally scam... i never believe expedia in my life

worlds worst company.. very very very worst expedia..



rmoses says: (1 year ago)
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How would I describe my experience with EXPEDIA.com?
HORRIFIC - HORRIBE - HORRENDOUS - HELLISH - HEINOUS CUSTOMER SERVICE!
This is outsourcing? You will be lied to, hung up on, put on hold for 30 minutes and RIPPED OFF!



expiahater13 says: (1 year ago)
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I booked a hotel in Chicago at Club Quarters at Wacker and Michigan through expedia for 2 nights arriving April 12th, 2013. The room shown on line was for 2 double beds. When we arrived at the hotel they told us they did not have any rooms available with double beds but the were going to give us a room with a queen size bed. I was upset because I paid in advance for two double beds. When we got to the room, we found it was actually one double bed. We complained through the hotel with no success, they told us they may have two twin beds available the next night. Also, not what we paid for. We call Expedia on Saturday morning to complain. They transferred us to a Manager and he hung up on us right before he was going to offer us a different hotel. We called back they put us on hold, we waited 35 minutes and decided to hang up. We figured they would never put us through. They had the reservation number and our phone number, they never called back. That is the last time I will ever book any trip through Expedia. They do not promise what they sell, isn't that fraudulent?



grantsss says: (2 years ago)
 0
[This user has joined the boycott] Expedia took for money and won't give it back

I paid for and booked a hotel for a week through expedia.ca. The next day I was e-mailed from hotels.com saying that even though I paid for the week that the hotel was over booked they couldn't honor my reservation for the entire week. So, I went and stayed at my expedia reservation for 2 days. When I got back I phoned expedia looking for a refund. They said I couldn't get a refund because I didn't call them. Even though it is not my fault, the blood suckers at expedia are keeping my money.



TSarah says: (2 years ago)
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What a joke!!! Booked a hotel through Expedia at about 53 per night for 3 nights in Georgia. The next day, our travel plans changed (Note that this is 10 days prior to actual reservation time) and I called the customer service line to cancel the final day in our reservation which happened to be a friday.

First, the customer service rep told me that a reservation for approx. 170 was going to go down to $140, a savings of only $30.00! She explained to me that this was due to Friday (the last day of our reservation which we were cancelling) was the least expensive day in our reservation. I think we can all agree that this is outright a lie. No matter the hotel, weekends are ALWAYS more expensive. When she gave me an updated total of $140, I asked her how a $53 per night reservation turned into a $70 per night reservation, she was all flustered and said she made some mistake in her calculations ???

Needless to say, if I didn't do the math myself, Expedia would have ripped me off for $40.00.

After she changed the total to the accurate amount of approx $115 (w/ taxes), she let me know that I would incur a charge for any additional changes. I still had 10 more days until my reservation, and the language in the quote stated free cancellation / changes until the 20th of November. I knew for a fact that by just calling the hotel and making the reservation, I would not have paid a single cent for the reservation, would not have had any issues calling to make changes, and wouldn't be dealing with a corporation obviously out to get my money through underhanded means. I cancelled the reservation completely, and called the hotel directly and did exactly that. Know I will have to wait and see how long it takes Expedia to refund my money. My guess is that it will be over 30 days. I will never use Expedia again.



Sherry492 says: (2 years ago)
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I have used Expedia many times and always get great prices. If you need anything else from them, forget it. I booked through them and was promised a $50 Mastercard Gas card with my booking, which I never received. I reached out to them again and again to inquire about it and got the run around ("someone will get back to you", which they didn't, "you have to call the customer service number", which I did multiple times, etc.).



liles says: (2 years ago)
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Dito on the no English for customer service the website messed up the date because it was so slow and they had to up the price to change my date for a stinky room Expedia you stink and i will tell everyone!!!!!!



sunk818 says: (3 years ago)
 0
Expedia.com is terrible with customer service. They will side with the hotel. I was guaranteed a non-smoking room. I was given a smoking room. I complained to the hotel and they did nothing to resolve the issue nor appease the customer. I complained to Expedia and they sided with the hotel:

On 1/3/2012 8:48 PM, travel@customercare.expedia.com wrote:
Dear Expedia Customer,

Thank you for contacting us about your refund request.

We checked our records and found a documentation with case ID: E-1610577 dated September 19, 2011. We checked on your original booking and noticed your reservation is not non-smoking room guaranteed. One of our supervisors contacted the hotel and was advised that they have no record of being notified of an early check-out or that the customer only stayed for 30 minutes. The hotel also mentioned that no refund would be provided.

We understand your frustration but we always have to get authorization from a manager for refunds because we are under strict negotiated contracts with the hotel. It is the hotel’s discretion to issue a refund for your unused night or nights.

We must explain that we operate under certain policies and we have no authority to circumvent or to override those policies.

To further assist you with this matter, give our customer service desk a call at the number provided below as our agents are available 24 hours a day, seven days a week.

If this does not answer your question or solve your problem, feel free to reply to this message or call us at 1-800-EXPEDIA (1-800-397-3342) or 1-404-728-8787 (for callers outside the U.S. and Canada) and reference case ID: M-1310035.

Thank you for choosing Expedia.


Expedia Customer Service Team



dani12 says: (3 years ago)
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DO NOT USE EXPEDIA! We booked a vacation to Breezes in the Bahamas for October 2011. We learned that the resort was damaged in Hurricane Irene. We learned this on our own and never received notice from Expedia. For FIVE days, myself and my two friends, with whom I was traveling, tried getting through to Expedia. We were left on hold for over an hour each time. Each time we asked to speak with a manager we were disconnected. We spoke to several represenatives and given different information each time. We spoke with managers, Victor and Portia, both of whom failed to do what they said they would do. Finally, I called the airline (Delta) myself and was able to have the $150 change fee removed. I contacted Breezes after being told several times that Expedia sent an email to change our travel date only to learn that Expedia NEVER sent the email. We were given reference numbers by Expedia that did not exist. As of this minute our issue still has not been resolved. We cannot reschedule or cancel unless it is done by Expedia. I am literally on hold with Expedia as I type and I have been holding for 1 hour and 47 minutes. I CANNOT STRESS ENOUGH THAT EXPEDIA SHOULD NEVER BE USED!



hbooth603 says: (3 years ago)
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On August 5th I went on expedia.com to book a hotel and flight from boston to cancun from Jan.12th-19th. I found a great package price for $2,035 which was cheaper then other websites. Expedia.com offers a deposit progrm, in my case I would have to put down $905.00 and then just before the date of destination put the rest down. This was all perfect until...

Expedia.com put an authorization for $1396.35, Airtranair put 2 authorizations for $319.48, which on my bank statement said "amount may change", I waited a couple of days and nothing changed so I wanted to double check that they were only going to charge the deposit of $905.00, the representative with expedia said no they are going to charge the full amount. To make a long story short I threatened to contact the attorney general, BBB, my lawyer, my bank and the authorities... they said the only thing they could do was cancel the whole package and then purchase another one if it was available. I explained I want nothing to do with expedia to just cancel everything. At this point I had already been on hold for almost 2 hours and talking to the representative for 45 min! He said he would give me a call when it was canceled and notification by email. I never recieved either so I called back that night and asked to speak with a supervisor and I was put on hold for another hour, when I finally reached someone it was not a supervisor! I spoke to rocky who said it was canceled and gave me a reference number.

I then called my bank who said it probably will not go through, well the next morning it did!! now my account is negative almost $1,000. The bank is going to give me a temporary refund for everything while they investigate. I have of course contacted the BBB and will others. I am the type of person who really pays attention to detail especially with booking these types of things..I read the small print before anything else to make sure there are no tricks or what not. I am also writing to the owner of this company to explain the situation and that maybe he should impove the customer service.

PLEASE DO NOT GIVE YOUR BUSINESS TO EXPEDIA, THEY CANNOT BE TRUSTED!! THEY DO NOT HAVE CUSTOMER SERVICE WHAT SO EVER!! IF YOU WANT CHEAP PRICES GO TO SPIRT VACATIONS, CHEAPCARIBBEAN.COM, BOOKIT.COM WHICH OFFER A DEPOSIT PROGRAM AS WELL, BUT ALWAYS SPEAK TO SOMEONE WHILE BOOKING DO NOT BOOK ONLINE ALONE!!



LAbird says: (3 years ago)
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Stay away at all costs. Buyer beware. Expedia is a horable travel site.They lied about the hotel and when you call to resolve a problem you get a rep who is located in India who does not speek english.



lanak says: (4 years ago)
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I use Expedia and never had a problem. One time I couldn't find my itinerary on Delta but that was because my middle initial was part of my first name, so instead of Lana E it was LanaE. I need to add that I only travel during the off season so that may be the reason I never had a problem with overbooking. I wouldn't pay attention to the star ratings, descriptions, or photos that Expedia has, double check with Trip Advisor. I love bookit.com for Vegas trips they have the best rates but again I go during the off season.




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