expedia.com Consumer Complaints All Reviews

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expedia.com Reviews

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  • Scam, Scam, Scam, READ THE FINE PRINT.



    Scam, Scam, Scam, READ THE FINE PRINT. I was charged 3times more just because I didn't read the fine print. I booked a 12 passenger van with room for 8 suitcases and unlimited mileage a month in advance. I have an Ontario Driving licence and I rented a van from Ontario and my final bill was almost 3 times more than the advertised price. I was told that since I am resident of Ontario therefore I had to pay for the extra mileage, anything more than 200km/day. I rented this van just because it was advertised as unlimited mileage. When I booked this van I was asked for my address which... More...
    (Travel)
    mkazem's Picture   mkazem    0 Comments   Comments
  • Reservation



    I'd spent 2 and half hrs on the phone with there customer service trying to book a trip for my family. In that 2 and half hours I was disconnected once, called again gave all my information and they ran my credit card incorrectly. I'd ask to get transfer to a manager. the lady transfer me to some guy who I thought was the manager. After about 30 mins with that person I found out that I wasn't speaking to a manager. Once they finally transfer me to a really manager my trip price went up by $600 and they said that there is nothing they could do about it because I... More...
    (Travel)
    viethomer's Picture   viethomer    0 Comments   Comments
  • Rude and unhelpful staff



    I booked tickets with Expedia and didn't realise that they didn't include luggage as it wasn't with low cost airline. I called Expedia to see if there was anything can be done to include the luggage as there was 5 tickets I purchased. The member of staff advised that I should speak to British Airways and they should be able to help as there was nothing that they can do from their end. The BA lines were closed for the day so he said I need to wait until the next day. Which I have done and next day I found out that BA can't help and it's Expedia who can do changes. I... More...
    (Travel)
    Emine's Picture   Emine    0 Comments   Comments
  • Worst flight ever!!!



    Expedia is not professional at all and I don%u2019t recommend it for anyone who wants to book a flight ticket. I%u2019ve successfully booked a flight ticket from Cairo to Ottawa with 2 stops, the 1st one is in Istanbul and the 2nd stop in Toronto. But when I arrived to my 1st stop in Istanbul I discovered that my 2nd flight to Toronto got cancelled 2 weeks ago, and the Airline operator told me that Expedia was supposed to send me a notification and that there is nothing she can help me with, and that I should call Expedia to figure out what should I do. Unfortunately Expedia who didn%u2019t... More...
    (Travel)
    Hadeer's Picture   Hadeer    0 Comments   Comments
  • Expedia GOLD Member = Total Disrespect!



    I've spent 10's of thousands of $ w/Expedia, and am a Gold member for years. I've accumulated POINTS, which they make virtually impossible to use! You can't book via phone but yet they WON'T transfer you to the Gold desk. They are rude and don't speak English well, I had to spell my email over 4 times! They say they'll call you back, they don't. They say to book through the App, whoops - can't use the Points! They say to call, whoops - can't use the points. The online booking went up $12.98 while I was TRYING (in vain) to make the... More...
    (Travel)
    cbash's Picture   cbash    0 Comments   Comments
  • Those guys are thieves



    We rent a car in Costa Rica for 11 days though Expedia. The email confirmation certified that I had only 177$left over to pay on a good price rental car. First, we arrived and the car we asked for was not there, the guy wanted us to take a crapy car instead. And next HUGE fees were required added to the 177$ for a "insurance" they asked us more than 700$, telling us that it was indispensable and we won't find any other car available anyway. Of course we find an other car somewhere else in 5 min, where they told us the the 'insurance' fees were only optional. So... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    Caro44's Picture   Caro44    0 Comments   Comments
  • no refund



    i was giving ticket from Expedia with tight connection between flight.So i couldn't catch the second and i was stuck at airport in Europe not bu my fault.The only solution was to buy new ticket from Europa to United States that cost me more than $1000.now instead of spending only $700 for my ticket i spend $2000.why ? just because Expedia say its my fault i miss the flight.NEVER AGAIN EXPEDIA. More...
    (Airline)
    sanjic's Picture   sanjic    0 Comments   Comments
  • Oasia Sens in Cancun Mexico



    This is by far the absolutely worse resort I've ever stayed in. It's false advertisement, it isn't fully all inclusive, we saw a roach on the dessert bar at the pizza and Italian restaurant. Some of the alcohol and restaurants you have to pay additional for and most times the water was cold when trying to take a shower and the air didn't work half of the time. Went there for my boyfriend 50th and wanted him to have a memorable experience and it was horrible!! More...
    (Travel)
    Jstryng2live's Picture   Jstryng2live    0 Comments   Comments
  • Airline tickets



    My daughter, Great grandson and I purchased airline tickets which due to an event being canceled could not use, we need to use these tickets by April 6th. We paid $440.00 each for them. We are now told we will have to pay an additional $600.00 each to use in March. $400.00 each for additional cost and the $200.00 each for cancelling. So the total charge for these 3 tickets is $ 3120.00 . We cannot afford to do this, we asked for another 3 weeks as we have a reunion at a different location that we could use them for that would be the additional $200.00 each. This company simply... More...
    (Airline)
    presleyanne1's Picture   presleyanne1    1 Comments   Comments
  • Motel agreed



    I recently booked a room in Conway, SC thru Expedia. The paper said NO refunds. We had a change in dates and the motel accepted but Expedia would not change. They put it off on the motel. Now I have lost $80 because of Expedia. I never asked for a refund just to change the date. NEVER, NEVER USE THIS COMPANY. They will only screw you! More...
    (Travel)
    Annie7491's Picture   Annie7491    1 Comments   Comments
  • Don't use them



    I booked my flight to visit my grand-son in San Diego. They accidentally cancelled my flight and I only found out at the airport. When I called them, they put me on hold more than 1 hours so I was forced to purchase a ticket from Airline. A ticket that was suppose to cost me $350.00 ended up $950. All I got back from Expedia is lousy discount coupon for $200, and that is after I called them multiple times. More...
    (Travel)
    Peter7777's Picture   Peter7777    0 Comments   Comments
  • EXpedia and Days Inn bad customer service after gun incident in parking lot.



    We booked a room for our son's family for the Thanksgiving hoilday at the Day's Inn in Lakewood,Ohio because we have limited space. We decided to book another room so the kids could gave their own beds, and my husband went to the hotel to ask if that was still possible. As he was leaving the hotel, he passed a van with a man inside. He made eye contact with the man and the man asked what my husband wanted. When he said "nothing" the man showed him a gun and told him "he was a gangster and to move along if he knew what was good for him." This hotel is in a nice... More...
    (Hotels)
    Sofiesmom's Picture   Sofiesmom    1 Comments   Comments
  • False Advertising and Misleading information



    I booked ticket and insurance and paid in full 08/15. Medical emergency came us 09/1/15 and when I tried to reschedule my return flight was told by Operation ID #6636 A $200.00 ticket change price I needed to pay. When I asked what did the insurance coverage I was told that it is booked by a third party and I would need to follow their policy. "WOW" When I asked her to show that to me in writing within the purchased policy or on their website she informed me that Its is not available consumer to see! Only when you need to change they will informed you of the change fee. Worse... More...
    (Advertising)
    dlewis10's Picture   dlewis10    0 Comments   Comments
  • Expedia group reservation nightmare!



    Tried to book a group family reservation for a party of seven. Expedia redirected me to their local designated agent, and service was horrible. No return calls and finally a quote that was significantly higher than what was posted on their site! Also one hand didn't know what the other was doing. One call was an agent in Egypt and then the next agent was in the USA, followed by someone in Canada. More...
    (Travel)
    Drdong's Picture   Drdong    0 Comments   Comments
  • What a lousy company you are



    Expedia collaborated with two different airline companies for a single flight but didn't notify your customers of the information. Now, my luggage is held up in Paris while I am in China because these two companies claimed that they don't work together. I called the service team for 5 times and every time the receptionist said he would report to the manager and then call back. Guess what? 20 days have passed and no one called back. I shouldn't have trusted your service. This is lousy. Trust the company will may bankrupt soon. Listen! Never place an order here because no one... More...
    (Travel)
    yoyopichu's Picture   yoyopichu    2 Comments   Comments
  • Shocking!!



    Hi, I had used Expedia before with no real complaints. However on this occasion I was planning on running the Budapest marathon on 11 october. I had selected the dates and proceeded to purchase the deal. On review of the tickets I noticed there had been an error (presumably it related betwee picking dates and the checkout) as the dates where for 13-14 October which is just ridiculous!!! Therefore I called the service desk where I was spoken to like a child and not listened to as I tried to explain the situation numerous times. They then told me they would investigate with no response... More...
    (Holiday shopping reviews)
    almclaren001's Picture   almclaren001    0 Comments   Comments
  • Irresponsible Customer Service Advice



    Was looking for a flight hotel deal for my family, found Expedia offering an extremely cheap price. My suspicion was that the flight (BA) did not includes check-in luggage, if so we will have to pay £33 each to have bags checked in and we'd rather book elsewhere. Web site says baggage fee "unknown", so phoned customer service and asked if there was any fee for baggage. The customer service guy repeatedly confirmed that it IS included and once booking is made it is visible on itinerary, so I booked the whole thing. Nothing is shown on itinerary so went onto my BA... More...
    (Holiday shopping reviews)
    eliasmith's Picture   eliasmith    0 Comments   Comments
  • Expedia sells airline ticket without seats - stand or pay extra!



    The airline ticket does NOT include the price of seats. Airline will charge a fee to assign seats as booked via Expedia. Or you have to buy a seat on each leg of the trip on website. The excuse that "it says it in the contract" is a lame one as there is NO statement that there is a cost on top of what you pay. Expedia said they don't include that b/c it "MAY" happen but not always. Baloney. And customer service reads the answer over and over. You as customer are out of luck. and expedia has lost another customer More...
    (Airline)
    confre's Picture   confre    1 Comments   Comments
  • THE WORST CUSTOMER SERVICE EVER!



    I never complain (even with poor service) but this is the second time that I have experienced poor service from Expedia. This time, my credit card was fraudulently charged so I called Expedia to get this situation dealt with. The first gentlemen listened, told me he had made notes on my case and said to expect to receive a call back within 3 hours, I waited and heard nothing. I then called again first thing in the morning and spoke with a different person, she had no idea about my case as the original gentlemen made no notes and there was nothing in system regarding my complaint. She... More...
    (Travel)
    AshleySHM's Picture   AshleySHM    1 Comments   Comments
  • NEVER USE EXPEDIA! Horrible customer service!



    After choosing Expedia to book my family's flight everything seemed fine, but EVERYTHING WAS WRONG. My daughters name was wrong. The flight for 4 people was booked 2 people per ticket leaving two of us without seats on the flights. On the return flight when checking in from Billings Montana the flight had been incorrectly booked for Rapid City South Dakota which is over 500 miles away impossible to make. Was on hold for 4 hours spoke to the supervised and also a manager. Not only were they rude, but the told me it was my fault and they couldn't do anything for me. Stupid,... More...
    (Airline)
    Bonnieroth's Picture   Bonnieroth    0 Comments   Comments
  • Worst service and worst provider



    I booked three tickets through Expedia in May from JfK New York to VNS India. I was very happy with the pricing and tickets. However my experience changed 360 degree when I got a email from Expedia in July telling my flight got cancelled. I called them about the issue and they suggested that airlines (AIR INDIA) has cancelled the first segment from JFK to London and since its airline mistake they will try to look for other options for me. I asked them what are my options, so they suggested either I can get another ticket and since its initiated by airlines I donot have to bear any change in... More...
    (Travel)
    ashishga's Picture   ashishga    0 Comments   Comments
  • Expedia can't book flights



    We had to cancel a trip and after extremely long holds expedia refunded our hotel and gave us an airline credit. When it was time to rebook our flight I was on the phone for 4 hours! 4 hours! I was put on hold for 45 minutes no one ever came back. I wS disconnected at the end. And never got a call back or the confirmation email even though I got a confirmation number. Then we get an email saying our flights were cancelled which was not the case they never processed our trip! I called a fourth time and had to redo the entire rebooking. Again I get a confirmation number and then again... More...
    (Travel)
    Angry33's Picture   Angry33    0 Comments   Comments
  • Wrong room booked; 3 weeks later and no solution or apology



    Booked an ocean view king bed for my stay in Honolulu, when I received my confirmation email I saw that I was instead booked for a city view room with double beds. Called expedia immediately, and after initially being told I would have to pay an extra $2000 to fix their error, 3 hours on hold I was finally put through to a corporate manager who told me they would have to pull the phone call to make sure it was actually an agent error, and then they would get back to me. I was told it took 3-5 business days to pull the call; 17 days later, at least 10 phone calls later, each with a minimum... More...
    (Travel)
    Hoao62's Picture   Hoao62    0 Comments   Comments
  • Feel Cheated from EXPEDIA.COM



    On July 5 booked a trip with my wife through EXPEDIA.COM., itinerary # 1110107155184. On its website we were made to believe that if we buy travel protection package plan through them, we will have the right to cancel our trip for any reasons without any penalty or fees at any time prior to 48 hours before scheduled of the trip. When I called Expedia.com to cancel our trip for at least 14 days before our trip was supposed to start, they told me that I will have refund only for the cheapest part of the trip (ground transportation and hotel ) but nothing for the flights tickets, the most... More...
    (Travel)
    malsu4's Picture   malsu4    0 Comments   Comments
  • Canceling a reservation



    i have tried to cancel a reservation that I made with Expedia and it is extremely difficult and I have not been able to do so after multiple tries, these numbers are no help, 866-310-0576 or 877-283-5585, if it continues I will never use Expedia again and I will notify the thousand of friends that I have also, my name is Randy Kubosh, 281-755-7004 More...
    (Travel)
    RandyKubosh's Picture   RandyKubosh    0 Comments   Comments
  • Expedia telephone service lousy



    I am very dissatisfied with the phone service I received from Expedia. It was not a particular agent but connection to the agents and wait times involved to get problem resolved as well as visibility to the changes made on the phone on the website. 1. I called to cancel a flight to Philadelphia (Itenary#110770029873) the day after it was made. I was CUTOFF as we were cancelling this on the phone. I received no call back, no e-mail, nothing. I looked at the website and it said cancelled on the website (The expedia manager that I spoke to two weeks later disputed this fact). I saw 2 weeks... More...
    (Travel)
    ganglesc's Picture   ganglesc    0 Comments   Comments
  • Lie About Refunding Money



    I booked 4 flights in May, 2015. I asked Expedia Rep, if I had to cancel flights - would I get a refund. I explained the reason why I needed to know this. She informed me as long as I purchased the insurance I would get a full refund, if I cancelled my flights. I had to cancel the flights this week due to husband not coming back overseas and son having military orders to relocate. Expedia Reps kept me on hold for long periods of time. First agent wouldn't help me. Gave me insurance number. The insurance only pays if your dead, jury duty or sick. I never lied about asking the... More...
    (Airline)
    prock's Picture   prock    0 Comments   Comments
  • expedia hotel reservations



    Made a reservation through expedia a couple of days ago. My husband asked if I gave my AAA card so we could receive our discount. I had forgotten to give my card number so I called expedia customer service. They told me they could not help me and told me to call the hotel. Called the hotel and was told they could not help me because the reservation had been made through expedia. This is a horrible policy and I will be SURE to never reserve through expedia again. Not only is the policy wrong, the employees are not even trained to know their own unfair policies. More...
    (Travel)
    cgconrad's Picture   cgconrad    0 Comments   Comments
  • Expedia is severly lacking.



    I would like to say that my experience with Expedia has been less than ideal. I have called multiple times and each time been given the run around. Three different people have given me three different reasons as to why they were unable to do as I had requested. Each time I have called there has been at lease a 30 minute wait time to talk to anyone and the people who I have been unlucky enough to speak with either treated me with hostility or as if I were a child they had to put up with. The represenatives I spoke with were unprofessional when asked to call an airline, they complained they... More...
    (Travel)
    wintersmith's Picture   wintersmith    0 Comments   Comments
  • Expedia No Longer Cares About Customers



    I have used Expedia for approximately 11 years. Over the past year the Customer Service from Expedia went from OK to beyond aweful. I tried to cancel a hotel 3 days in a row online w Expedia (Because they dont want to talk to you) and everyday it said "We are Experiencing Site Issues". So I called Expedia, Wait times to speak with a rep were 1.5, hours, 2 hours, and once was over 3 hours. I elected the call back feature and was told I would recieve a call within 2 hours... 5 hours later they call. I explained that I couldnt cancel online, I called them well in advance of the... More...
    (Hotels)
    RSLauter's Picture   RSLauter    0 Comments   Comments
  • Mystery Hotel Misleading Advertisement



    Do not buy any mystery deal from Expedia. They promised us a 4 Star Hotel in the Lower East Side of New York and once we paid it was revealed it was actually a 3 star hotel (as provided by Google, Kayak, Hotels Combined and Trivago). In addition, the communication from Expedia customer service has been poor, insulting and difficult to get in contact with someone other than an Indian call centre. On top of this, they offered $50 a gesture of goodwill. How can we trust anything else on their site, when they simply ignore their customers??? More...
    (Advertising)
    Noonch's Picture   Noonch    0 Comments   Comments
  • ruined my birthday vacation



    I booked a trip to Hawaii June 19th it was supposed to be for my birthday which is on the 21st of June and fathers day.I have a reservation booked in Hawaii from Friday June 19th until Monday June 22nd Due to Expedia not informing me that my flight has been changed I missed my flight and missed a whole day in Hawaii. the hotel I was booked at the average rate was over $300 a night,I missed out on my first night in Hawaii no one extended my stay or try to compensate me for the loss of my first day. More...
    (Airline)
    Demij's Picture   Demij    0 Comments   Comments
  • Homeless in hotel



    I booked the Bedford Hotel for a trip to Boston. The area hotels were said to be over75 percent booked, so there were not the usual choices. The photos of the common areas of the Bedford were not bad, so I booked the hotel for my granddaughter and sister who was escorting her to a university function. I was informed by my sister it was a hotel for homeless people. She also informed me that while the common areas looked fairly good, the rooms were horrible. I will most likely not get a refund but I am trying to find something else for the next four nights. Readers beware. Expedia you... More...
    (Hotels)
    Kklinke's Picture   Kklinke    0 Comments   Comments
  • Appalling customer service



    I have had to cancel the holiday I booked through Expedia as the flights I booked were no longer available. I paid almost £5000 as they did not offer the option to pay a deposit and pay off the balance even though I was booking 11 months in advance. I was told the refund was being processed but I have not received it. I have spent hours on the phone to customer service several times and each time I am told the refund has not been issued but will be now and each time it is not done!! This has been going on for 6 weeks and I still have not had my money back! I am furious, Do not deal... More...
    (Travel)
    Bluebluetoe's Picture   Bluebluetoe    0 Comments   Comments
  • Changing price quotes by $1000 in just few minutes



    Hi. I called in to cancel my flight from RDU to Boston for June 16th. I was put on hold for few minutes. I was told by your representative, Shansi, that the price of the new ticket for a later date including the penalty fee would be about $ 380. When I gave her my debit card #, she put me on hold for 20 minutes and then she told me that the price was now $ 1,380. She connected me to LOGAN the supervisor, immediately. He said the same thing and continued with asking questions about my flight. I asked him about the increase in price during the time I was put on hold, and he told me that... More...
    (Travel)
    ShadiL's Picture   ShadiL    0 Comments   Comments
  • Unhappy Experience



    This hotel needs major upgrades in rooms and service. We arrived at 2 for 3 PM check in. room of course not ready but for extra $40 they could get us in another room ??This is a cheap trick for tired travelers with kids and was our first clue. The room had not been cleaned we found hair ties, barrettes and other stuff on the floor. No extra towels, no blanket (just ran out of both) A/C sounded like a truck when it kicked on. Breakfast was typical -need new toasters($15 at Wal-Mart) convenient to beach and shops. We checked out next morning and will never stay here again. Advised friends not... More...
    (Hotels)
    sierra16's Picture   sierra16    0 Comments   Comments
  • Bed Bugs at Mauna Kea Beach Hotel



    BEWARE this hotel had bed bugs and the management refuses to acknowledge they have a bed bug infestation. All the management cares about is money and guarding its reputation. They do not care about the health and welfare of their guests who get bitten all over their bodies at night!! I reported this hotel to the health department in Hawaii. Do not expect any assistance, service or grace from this hotel. Just lots of parasitic bed bugs!! More...
    (Hotels)
    Bugbitten's Picture   Bugbitten    0 Comments   Comments
  • Embassy Suites downtown Portland, OR owned parking lot break ins



    Parking will cost you $30/$37 self or valet. But that will include your identity theft, car body damage & the loss of contents of your car while a guest at this property! What a deal as a guest of Portland, OR downtown Embassy Suites! "Had 6 break-ins last week" states hotel employee after my two sons reported (5/4/15) that one of their cars had the window broke and almost all the contents stolen. Desk manager states that a hotel security guard makes foot patrol circuit each hour - 24 hrs., but you should leave nothing in sight. An apology and a vacuum is all that is offered... More...
    (Hotels)
    MarcandNick's Picture   MarcandNick    0 Comments   Comments
  • Bad housekeeping service



    I stayed here May16-18.Checked in at four oclock and first day was not bad,except safe did not work,patio door was stuck.The second day ,we were gone most of day.When we got back,the room had not been touched.The beds were not made,trash was not taken out,towels all over floor.We left a tip,it was gone,snacks and drink mixes were gone .Ran out of shampoo and soap.Called front desk,all they did was sent up clean towels.Talked to representative and was offered a free breakfast.Have sent messages asking for an explanation,never heard a reply. More...
    (Hotels)
    zappericd's Picture   zappericd    0 Comments   Comments
  • Expedia horrible fees!!!



    I booked a flight to Australia, and unfortunately needed to Change my trip to extend 2 days longer. I had no problem paying the $250 fee since I know I agreed to expedias contract when purchasing my ticket. But then they said I had to pay the flight difference which combined with the initial fee was almost $800!!! I paid $1000 for the original ticket, that would of been like buying a whole other trip! Absolutely ridiculous. More...
    (Education, Schools)
    aazarian's Picture   aazarian    0 Comments   Comments
  • NEVER AGAIN! EXPEDIA.com are THIEVES



    My Girlfriend and I booked a hotel for Memorial Day weekend in St Pete/Treasure Island area about 6 days prior to our trip. We got charged $234 for our room only to show up to the hotel and be told there's no reservation! My USAA Bank mobile app clearly showed a charge of $234 but I noticed expedia never sent a confirmation number/ itinerary email. after on hold for 40 mins, I was told by expedia that my account wasn't available, my phone number didn't match anything in their system, no reservation was coming up, there was no charge on record, no records of any... More...
    (Hotels)
  • Ohh Expedia...



    Hi, I've booked a rent car in Israel through expedia and they are offered car's insurance for appr.9 $/day. What is nice deal!!!! Of course i bought it and guess what? That insurance does not work in Israel. I've called to Expedia, explain the situation and they asked me send invoice to them. I've sent the fax, called them again and was told i will get a refund in next 10 business days. Nothing happened for next 15 business days. I called them again and after they confirmed that they got the fax and everything looks right for a refund, i will need to wait another 10... More...
    (Travel)
    trymefirst's Picture   trymefirst    0 Comments   Comments
  • EXPEDIA: FRAUD OR "HONEST MISTAKE"?



    I booked a flight and hotel with Expedia. When I received my credit card statement, I had been charged twice. Expedia were aware of a double booking and cancelled the duplicate flight but didn't cancel the duplicate charge. After nearly 3 hours on the phone to Expedia, I could not get anyone to admit they had made a mistake or any offers to put things right. I think they may be trying to cover up a practice that may be more prevalent than could be explained by honest mistakes. Travellers beware. Look closely at your credit card statements when you book with Expedia More...
    (Travel)
    dchaiart's Picture   dchaiart    0 Comments   Comments
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