expedia.com Consumer Complaints All Reviews

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expedia.com Reviews

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  • EXPEDIA: FRAUD OR "HONEST MISTAKE"?



    I booked a flight and hotel with Expedia. When I received my credit card statement, I had been charged twice. Expedia were aware of a double booking and cancelled the duplicate flight but didn't cancel the duplicate charge. After nearly 3 hours on the phone to Expedia, I could not get anyone to admit they had made a mistake or any offers to put things right. I think they may be trying to cover up a practice that may be more prevalent than could be explained by honest mistakes. Travellers beware. Look closely at your credit card statements when you book with Expedia More...
    (Travel)
    dchaiart's Picture   dchaiart    0 Comments   Comments
  • Expedia is the Worst ever



    This is not my first bad experience with Expedia but this my second one. In the first situation they made something wrong in the ticket and I paid about $700 for another ticket. Today which is May 5th, 2015 they did it again and the American Airline charged me $365 to correct my flight date. When you call Expedia, you are not going to find any one to help you from the phone agent to the headquarter, all the same, they have only one answer: WE CAN NOT DO ANYTHING FOR YOU. YOU CAN TRY WITH THE AIRLINE COMPANY. Please Please Please do not book any flight from Expedia, they will get you in... More...
    (Airline)
    redagalal's Picture   redagalal    0 Comments   Comments
  • Expedia Sucks Rocks!!



    They are happy to take you money, but it is impossible to get help after that. They Customer Repellant (Auto Attendant) basically says they are too busy so call another time...IF you can find a phone number of them and IF you can get through the Auto Attendant, and IF they don't simply disconnect the call!! I normally use them to find a hotel or flight and then I call directly to the airline or hotel. Unfortunately I tried letting them book for me. What a complete nightmare. I will NEVER do that again!! As one final insult, they require callers to "press 1 for English"!!... More...
    (Travel)
  • Expedia agent was too personal and inappropriate!



    I called to book a hotel since I couldn't get it to book online. I got an agent named "Gordon" who dragged out the booking to ask me personal questions about my family, relationship, and age. He was very upset that I don't have kids and continuously argued and pestered me about having a baby. Once I finally was able to get off the phone, he used my email address that I provided for the booking to email me from his personal email address three times and said "let's be friends (my name)". I'm very upset and worried that he will use other personal... More...
    (Travel)
    Piersonst's Picture   Piersonst    0 Comments   Comments
  • Nijwa and Hajjar Mountains full day tour



    My wife and I booked this tour through Expedia with Kurban Tours, Muscat, with full payment in advance. On the day of the tour nobody showed up at the 08:15 pickup time. I contacted Kurban Tours who had no record of the booking. They contracted out the excursion to a relief driver and vehicle, and we finally got on the road just after 10:00. The driver did his best and gave us a full day tour, but his English was not good and it was more like just having a driver rather than the advertised guided tour. We felt we missed out on the value of the day. More...
    (Travel)
    ChrisArthey's Picture   ChrisArthey    0 Comments   Comments
  • NEVER EVER BOOK ANYTHING WITH THIS COMPANY/ NO RESPONSIBILITY/



    WE JUST BOOKED OUR TRIP THROUGH EXPEDIA THREE TIMES AND ALL THREE TIMES IN A ROW WE HAD A PROBLEM ( I DON'T KNOW WHY EVERY TIME WE BELIEVE THEM BUT EVERY TIME THEY SCREW UP) THEY ARE A HORRIBLY IRRESPONSIBLE COMPANY. WE JUST BOOKED OUR RESERVATIONS FOR SMALL THINGS LIKE 2 DOUBLE BEDS INSTEAD OF A 1 KING BED, ETC. AND THEY SENT US A CONFIRMATION SAYING ALL CHANGES WERE MADE, A PAPER!!! CONFIRMATION, NOT JUST A VERBAL ONE, BUT NO CHANGES WERE EVIDENT WHEN WE CALLED TO RECONFIRM WITH THE HOTEL. TERRIBLE! IN OUR SECOND RESERVATION, OUR FLIGHT WAS SURPRISINGLY CANCELED WITHOUT ANY... More...
    (Travel)
  • They canceled my flight reservation without my authorization



    I've been using Expedia a lot and never had any issues with their customer service until today. I booked a flight ticket with having said as " 24hrs free cancelation". Once I got a confirmation, there isn't any note about this free cancelation. So I got worried about it and decided to call to verify. I explained to the first agent, Aunice about my concern that if "24hrs free cancelation" would be applied on my reservationand but yet I was NOT going to cancel. It took about 45minutes to get her responses that my reservation won't apply the free cancelation... More...
    (Travel)
    Azuking9030's Picture   Azuking9030    0 Comments   Comments
  • Day's Inn dirty room and bed bugs



    I stayed in room 107 at Day's Inn in Marana, Az on the night of March 30, 2015. The drapes were ragged, the sheets and pillow cases were gray, and the arm chair was filthy, and the room was infested with Bed Bugs. In most cases Bed Bug bites do not show up until a day or so after being bitten. Mine became a huge problem starting about 24 hours later and remain so as of the 3rd of April. More...
    (Hotels)
    bernardo33's Picture   bernardo33    0 Comments   Comments
  • Swimming with the Dolphins Excursion



    My husband and I booked a swimming with the dolphins tour while we were on our honey moon in Punta Cana, Dominican Republic on March 18, 2015 with Wendy from Expedia (we were staying at the Majestic Colonial resort). Our receipt says that our Excursion Date was March 20, 2015 at 14:50. Wendy told us that our excursion time was at 14:50 which was on our receipt but our tickets say 1:55. We did not think to look at the tickets because she said that our tour was at 14:50 and so did our receipt. We missed the tour and she blamed it on us saying that it was our fault that we missed the... More...
    (Hotels)
    HeidiManuel's Picture   HeidiManuel    0 Comments   Comments
  • FORGET ABOUT THEIR PRICE GUARANTEE



    This company will find any reason not to price Guarantee. I bought an airline ticket and an hour later found the exact flight etc etc from Cheapoair.com. First there was a problem on submitting the information on their form to file.I filed it within their guidelines, and then finally was told that it doesn't qualify because CheapOAir.com is a consolidator website, which acts as host agency for other travel agencies That is a bunch of crap. The conclusion is that they will find every excuse not to go with their promise price guarantee. More...
    (Airline)
    Cacowboy4u's Picture   Cacowboy4u    0 Comments   Comments
  • Expedia's NEW HOTEL.



    Last week booked a hotel in Mexico City. Got a confirmation from Expedia. When I got to the hotel, the desk clerk told me that the price is $ 50 higher, because they take dollar at a much lower rate. Hotel Plaza Madrid is a horrible place to stay. Rooms are filthy, carpets with holes, service trays with leftover food left in the hallway for days. The advertizing for the hotel says "Free breakfast". Yes you get one only. The buffet has three trays. Beans, some kind of an egg mush, tortillas and watered down orange juice. Paul Suska My rating for this hotel is ZERO POINT FIVE.... More...
    (Hotels)
    Olap's Picture   Olap    0 Comments   Comments
  • Booking a hotel room - Expedia's "No surprises!" guarantee means nothing



    Booking a hotel room - They won't stand by their guarantee of "No surprises! Here's the total price (all additional charges included):" The price quoted was $389.52 which was charged to my credit card. Three days later I am notified by the hotel that there will be additional charges of $129. When I said I was not willing to pay an additional 30% over the agreed upon price I was told either pay a cancellation fee of $259.68 or pay the additional $129. Since I was a female travelling by myself I chose to cancel because I didn't feel safe going to such a shady... More...
    (Hotels)
    MrsMooney's Picture   MrsMooney    0 Comments   Comments
  • Novum Boulevart Hotel (Stuttgart - germany)



    %u201CA dwarf's room ?. Are you claustrophobic? Please do not book this hotel !%u201D I was fortunate to travel to many places, stay in different hotels (from 1 to 5 star), hostels, university dorms, tents, etc. I booked this hotel by Expedia. Several sites now include the size of the room. After waiting for the single clerk at the front desk, they got me my room 'key'. When I got into the room (3rd floor at the back), I was truly shocked about the minimalist size of the room: 2x4 meters (16 m2) being generous ! I should probably say a dwarf's room. I have NO... More...
    (Hotels)
    gsaposnik's Picture   gsaposnik    0 Comments   Comments
  • Stayed in Expedia recommended hotel AlAmeen CROM Madinah



    First of all when we reached at reception of hotel they were very annoyed that we booked through Expedia as they charge them huge commission. I was with my family and our car dropped us and it was impossible after a long travel to look for another hotel. They only agreed to take us in on payment of extra money to share commission of Expedia. I checked with few other hotels around that area and left with no choice as most of them were fully booked. So in end I paid them around 100 Euro to sleep in the most filthiest room in the world. Possibly most dirtiest hotel in the world and I know... More...
    (Hotels)
    smshadi's Picture   smshadi    0 Comments   Comments
  • Cruise booking went wrong but they charged full amount



    Hello I tried to make booking via expedia for NCL cruise tours eventually went wrong and gave error when i was trying to pay as i am not US or Canada residenatiol but Turkish . And i diddint recv any notice or email that my transaction was done succesfully therefore i DONE for the SAME DATES yes same dates bought another tour!!after sometimes i learned that expedia took that money fm my credit card that day that i have rcvd error msg without any email notice!!!wtf!!i called their customer service -1 hour and 47 minutes- no any success but rud behaviour to me by their resulation dept (like... More...
    (Travel)
    Mares896's Picture   Mares896    0 Comments   Comments
  • Worst Customer Service in my life!



    I never thought booking a surprised birthday holiday for my girlfriend could be such a nightmare. Having booked a 5 day trip to New York I was expecting the whole trip to be straight forward. After 2 unbooked flights, 8 hours on the phone and being asked to book my own flights by two Expedia colleagues when I thought that was the service they offered I have finally booked my holiday today. I have been appulled by the service, the attitude of their staff and the overall service and the worst thing I haven't even received a sorry! Shocking! None of my hard earnt money will... More...
    (Travel)
    Rose12345's Picture   Rose12345    0 Comments   Comments
  • Expedia Sucks!!!!!



    Booked stay for three day stay in New Orleans for 2 adults, 2 children for one room, 2 queen beds non-smoking. When we arrived at the hotel we were given 1 room with king bed and sleeper sofa. When I called Expedia during check-in they told me the hotel made an error. When I explained Expedia made the error, I was told there would be a charge to change the reservation. I explained once again that Expedia made the error not me or the hotel. I was transferred to another department but the gentleman quickly put me on hold and I went into automated phone hell with no assistance. Finally hung... More...
    (Hotels)
    AnnFerner's Picture   AnnFerner    0 Comments   Comments
  • EXPEDIA IS BY FAR THE WORST COMPANY WITH THE WORST CUSTOMER SERVICE



    I have had THE WORST experience dealing with Expedia and will never use them to book another flight even if it means I pay more through the airline itself. Their customer service is rude, condescending and they don't have a clue what they are talking about. I have talked to about 15 different people at this point to deal with one SIMPLE question%u2026.how much credit do I have on file and how can I redeem this. Two different supervisors gave me two completely different answers and neither were helpful. I had one agent tell me to stop talking and to listen to him while he spoke. I am... More...
    (Airline)
    Sabrina516's Picture   Sabrina516    0 Comments   Comments
  • Expedia horrible customer service



    I had a return ticket from Norway to Angola and I needed to change the return date. I had paid $500 extra for the ticket so that it was changeable for a fee. After calling Expedia for 4 days in a row being on the phone with them for 1 hour at the time to try to change the ticket theytold me "sorry" it can not be done even though it was written on the ticket that it was changeable. In the end I had to buy a new ticket costing me $ 2000. The "we are so sorry" from Expedia is really offensive since in the end it was I as a customer that took a huge loss and the cost for... More...
    (Travel)
    Digicat's Picture   Digicat    0 Comments   Comments
  • Expedia



    If you ever, ever want to consider using Expedia to book a trip, please do yourself a favor and RUN, don't just walk away, or just donate the money you plan to spend to your favorite charity and stay home. You will have a much better and more relaxing experience! I used Expedia recently to book a perfect trip for my husband to celebrate a very special birthday. The entire experience was a nightmare! After booking a flight, car and accommodation package, it took several calls to receive an itinerary. On my last call, I did receive this and was assured that I did not need to worry that... More...
    (Travel)
  • expedia is broken!!!!



    I have seen some pretty good ( bad reviews ) but I think I have a list topper. booked a package for my 21st anniversary, found the same trip thru priceline for $535.14 less, told expedia and they said " no worries " we will match. One week later 15 hours on hold, 10 disconnects, double charging my credit card, and one teir 3 supervisor ( that is as high as supervisors go ) saying you paid $535.14 more than you should have but tough shit. that pretty much sums up what this company is all about, their pockets and not ours. More...
    (Travel)
    seasigns's Picture   seasigns    0 Comments   Comments
  • TERRIBLE Customer Service



    After booking a reservation through their promotional email TO ME, there was in fact no promotion applied to my booking. When I called the hotel to verify, I was informed there was actually NO SAVINGS and the hotel offered the exact same rate for nights booked. My first lengthy call to customer service ended in a manager hanging up on me, my second in the rudest treatment I ever experienced. The 2nd manager would not provide me with any form of credentials in case we were disconnected again, after a 1 hr phone call still no resolution, and even made me send the original promotional email... More...
    (Hotels)
    accrystal's Picture   accrystal    0 Comments   Comments
  • expedia has the WORST customer service EVER



    I live in Canada and always use expedia.ca for my bookings. I recently joined up for the "points" system. I was looking at that today as I have booked a lot of travel in the last while and NO points were showing up. I called expedia and spent over 2 hours with the most USELESS so called customer service agents possible. Apparently for some reason when I booked my flight it went to .ca but AT THE SAME TIME when I booked my hotels it went to the .com site. I tried to explain that I never left the .ca site as a matter of fact the site defaults to the .ca where I live. I wanted them... More...
    (Travel)
    champoux's Picture   champoux    0 Comments   Comments
  • Expedia is a Fraud! they are Criminals taking people's money



    We booked a holiday package for my 40TH birthday and its now turned into a disaster! they have taken an unauthorised payment of over £2000.00, they double charged us without notification! they charged us £180.00 for transfer but nothing was booked when we checked our itenary the customer service is extremely poor, nobody helps! they put you on hold for 15mins and still the service is crap! the staff needs to speak English and they also need a lot of training in deal with people they are bunch of criminals who stole our money. Expedia needs to be reported to WATCHDOG! I... More...
    (Holiday shopping reviews)
    Michebeck2015's Picture   Michebeck2015    1 Comments   Comments
  • changing flight itinerary...twice



    I booked a flight to St Maarten last October thru AARP Travel powered by Expedia. They have changed our return flight twice since then..with no notification. The only way I found out the first time was from a friend who is traveling with us. They received an email. The second time, I just happened to be looking at the reservation..have been checking periodically due to first experience...and lo and behold..changed again. We originally had an 8:00 am flight..one change in Miami..then home by about 2:40 pm...when they changed it the first time..was still leaving at 8 from SXM but about a 7... More...
    (Travel)
    gra87mar's Picture   gra87mar    1 Comments   Comments
  • Customer service/ support service



    Dislike dislike dislike.... Customer service spoke broken English. I booked a room for the 22 as I was sitting in the lobby of that hotel. Confirmed everything, check the itenary and its for the wrong night. I call customer service and they say there is a fee. For what? I didn't screw it up, your system did. The agent finally tells me he can credit my account but not until my next stay, (I thought, gosh your funny) and I simply told him that if it wasn't corrected then there will be no NEXT stay... Overall and awful experience with Expedia More...
    (Travel)
    Ellec0731's Picture   Ellec0731    0 Comments   Comments
  • stay charged twice



    I stayed at the Merigot hotel in Santa Monica. My room was charged twice. I left messages with the accounting department and the GM. Nobody returned my call. I hadno other choice to block the payment through Amex, and even then they conteted it! I stayed at this hotel a couple of times before, and of course never again More...
    (Hotels)
    Didier's Picture   Didier    0 Comments   Comments
  • Screwed by expedia.com



    Buyer beware !!!!!! I booked for and paid for a ticket and bought insurance for if some plans fell throught for the person i bought this ticket for. i discussed with the foreign agent all my concerns..yes yes no problem. I bought insurance for what i though would cover any changes in schedules etc., at least i could Always rebook if someting happened. Well it did! My sons boss had planned a business training for the trip dates. And well I lost ALL my money. The insurance covers?....JURY DUTY!!!! And a few other things. None of which would apply in most lives. Expedia credited me the... More...
    (Travel)
    Yswatko's Picture   Yswatko    0 Comments   Comments
  • Worst experience with booking honeymoon trip with Expedia



    Ticket counter issue: We were held at the Delta check in counter for over 45 minutes as the agent checking us in found issue with our reservation. According to them, the flight information did not match their record and since it was a third party reservation, she could not touch it or correct it herself. The agent spent over 45 minutes on the phone with Expedia with a long hold time as she tried to resolve our issue. Though we explained to the agent booking this trip this was a honeymoon trip, we were given a room that was a extremely small. We had to pile our luggage on top of each... More...
    (Travel)
    ttanwar0724's Picture   ttanwar0724    0 Comments   Comments
  • Expedia employs unprofessional unprepared consultants



    Alitalia cancelled our flights because of strike, and I contacted Expedia to do the rerouting 15 January 2015). The agent (called Roxy) was unable to express herself in a clear unambigous English, using confusing expressions like "departure in London" (instead of "departure from London"). Explained to me that it takes more than 12 hours to fly London to Rome. Sent us to a wrong airport in London (City Airport insead of Heathrow 4). Appauling service and confusing language. Never again. More...
    (Advertising)
    Igor's Picture   Igor    0 Comments   Comments
  • Homecoming after 30 year absence ruined by Expedia!!



    I booked a hotel that I considered to be the best and most memorable hotel in my home country as I was coming back for a visit after being away for 30 years. The trip coincided with the visit of the Pope and the hotel was just across a park where the Pope was going to have a mass for 6 million people. This trip was one of the things in my bucket list. I booked the hotel 4 months ago and recently had to split my itinerary to transfer to another hotel in another part of the city. Expedia made a big mistake in booking the 2 hotels. Both hotels were one day short. The first hotel was... More...
    (Hotels)
    kagerry's Picture   kagerry    0 Comments   Comments
  • Christmas nearly wrecked



    I booked a 5-night cruise with Carnival Cruise Line through Expedia on Dec. 22 for a surprise Christmas gift for my wife. Some how we were double charged and my Bank notified me immediately so I was able to contact Expedia hoping to get the charge taken off as fast as it went on but that did not happen. I was assured the charges would be reversed before they cleared the bank and that too did not happen. On Dec. 24 the charge went through my bank and cleaned out my account on Christmas Eve. When I called Expedia they said there was nothing they could do and when I suggested that they give me... More...
    (Travel)
    KevinUmphress's Picture   KevinUmphress    0 Comments   Comments
  • Do NOT use Expedia again!!!!!!!!



    Expire isn't the right website!!!! I've been dealing with them since 2009 and i was trying just to change my flight date and they didn't help me at all. They were just like no we can't then hanged up! i called the "supervisor" and she didn't help either! I used Travelocity for 3 times and they already gave me upgrade to first class once!!!! I will NEVER use Expedia again!! Have any question contact me at b.alsaidi@hotmail More...
    (Travel)
    Baraa's Picture   Baraa    0 Comments   Comments
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