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expedia.com Complaint - Airline ticket booking website
expedia.com Complaint

expedia.com Complaint

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Airline ticket booking website


I want to change my reservation, so I called last Friday to get the price. The people helped me to check the date from July 6 to July 10. And the lowest price for changing is $585. He said I can make a call to make the change anytime. Today, two days later, I called again to make the change, while a man said there is no way to change the reservation. He did not want to help me and he just said you should better buy a one-way ticket which will cost me $1300. I asked him why the people told me that I can change 2 days ago, while you said that is impossible to change. He said : everything is changing. Its been two days..... I am so mad!! If they cannot change my flight reservation, they should tell me when I first called them!!! They said yes first, and when I am ready to change they said no!!!
They waste my time!! Every call waste my at least 30 minutes!! The people who talked to me today is so rude! He did not respect me at all. He just say: I cannot help you. He did not even try to find a way to help me!
I was the loyal customer of expedia airline ticket booking, but I will not purchase from that website too! Waste my money, my time!


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Comments


pissedandangry says: (4 years ago)
 0
YOU NEED TO LEARN THAT THE CUSTOMER IS TO BE "HELPED" BY YOU ....when they give YOU the money.....not the airline YOU are helping sell tickets.....never again



pissedandangry says: (4 years ago)
 0
EXPEDIA: call time on phone minutes 47:39 & counting.....I AM STILL ON HOLD 29mins first time.....now HOLD.AGAIN 9mins & counting...HUNG UP ON 2x's........I HEARD EXPEIA IS NOT RELIABLE OR HELPFUL>.....purchased insurance for trip and can't even change flight without charging MORE than the ORIGINAL FLIGHTprice???? $195 fee!!!!!!! $45bag fee ...seat fee $18.95???? are you kidding!!!



pissedandangry says: (4 years ago)
 0
SPIRIT AIRLINE & EXPEDIA SAME BULL SHIT........




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