expedia.com Complaint

expedia.com Complaint

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Airline tickets


My daughter, Great grandson and I purchased airline tickets which due to an event being canceled could not use, we need to use these tickets by April 6th. We paid $440.00 each for them. We are now told we will have to pay an additional $600.00 each to use in March. $400.00 each for additional cost and the $200.00 each for cancelling. So the total charge for these 3 tickets is $ 3120.00 . We cannot afford to do this, we asked for another 3 weeks as we have a reunion at a different location that we could use them for that would be the additional $200.00 each. This company simply does not care, would it ruin them to extend 3 more weeks? I will never use this company again. Customer service is very lacking. They should be thanking us for the almost $1350.00 going in their pockets plus the amount of $2400.00 they say the tickets are selling for now. I know there are rules I understand that, I do not understand why they refuse to work with us for a 3 week extension. Oh , I guess I do its the $3750.00 . Beware of purchasing through Expedia, we called the airline and if we had purchased directly from them would have not lost our total initial purchase cost.


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