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expedia.com Complaint - Airport inn in Hailey Idaho and Expedia Malfunction
expedia.com Complaint

expedia.com Complaint

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Airport inn in Hailey Idaho and Expedia Malfunction


I booked reservations through Expedia to stay in ID. my plans changed and I had to cancel the room 2.5 f=days in advance of my booked stay. After calling the Airport Inn in Hailey i was told to cancel with Expedia. After three seperate calls to expedia I was assured the reservation was cancelled and there would be NO CHARGE. Well, turns out the hotel claims they never got the cancelation and charged me full price for the room! I tried to resolve this with the hotel however they pointed the finger at Expedia. Expedia never cancelled the room (According to the hotel) even though they told me they did and there were no charges. I will NEVER use expedia again or the Airport Inn located in Hailey Idaho.


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