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expedia.com Complaint - CAUTION – words of warning for all Expedia users!! - Car Rental
expedia.com Complaint

expedia.com Complaint


CAUTION – words of warning for all Expedia users!! - Car Rental

I booked my trip to Ireland 4 months in advance using Expedia. This included a car rental in Dublin with a company called “Payless”. Because we booked early, we got a good rate. Apparently too good, because when we got to Dublin, we couldn’t find a “Payless” counter anywhere. We spoke with several airport employees who said that there was no company called Payless in the airport. Turns out that it was under a different name (doing business as Dooley Car Rentals). Nowhere on the Expedia printed itinerary was this listed, nor was it in the itinerary you can have e-mailed to you. The U.S. number listed on the itinerary was not helpful either due to the time zone change (voicemail). We had no choice but to rent a car for 5 times the amount at another rental counter. When we got back to the states, my husband called Expedia to explain our situation. After over an hour on the phone, we were of course told that it was our fault, because way at the bottom of the booking page on Expedia (not in the print version) buried in a bunch of other links was a link that said ‘Detailed Rental Information’, and that it was our responsibility to click these links and either print them out or remember that it is called Dooley Car Rentals during the 4 months between the time we booked and our trip. With this type of customer service, we will never use Expedia again, since there may be other times where they are ‘hiding’ CRITICAL information deep in the fine print.

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AllabotPathiwk says: (4 years ago)
Yes its the usual case now a days. There are no of frauds those who are selling car in a rental basis. There are cases where car would not be delivered to the buyer or the car is in very bad condition or there will be some document issues. So before buying a rental car you should be very careful and take your car to a service center to check the condition or documents of the car.

feduoindublin says: (4 years ago)
I rented a car from Payless/Dooley in Dublin, Ireland, June 25-28, 2014. They placed a $4,000 hold on my credit card for insurance, although I had insurance and a letter from my insurance company to that effect. We waited over 40 minutes for the shuttle to pick us up at the airport, and found one guy was driving the shuttle, plus getting each person's vehicle for them. The passengers themselves unloaded all their baggage. When I returned the car, I got admonished for not paying an electronic toll. I am well over 40, and do not need to be treated like I am 16. Wretched customer service that treats passengers like they are imposing on the business. AVOID THEM!

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