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expedia com Complaint - Cancelled flights that weren't cancelled
expedia com Complaint

expedia com Complaint


Cancelled flights that weren't cancelled

Expedia is the absolute worst of the worst!! I cannot express how angry I am and disgusted by this website and their customer service. Where to begin, I booked a multiple city flight and 2 hours before I was to fly, I received an email saying 3 of my flights were cancelled. Of course I panicked and of course they did not reschedule me on new flights so I was stuck. I called them and of course was out on hold an hour and they put me on a new flight (or so I thought!). When I got to the airport not only were my original flights operating but the new flight they rescheduled me on apparently had no booking for me. I then spent half a day in the airport trying to reclaim my old flights and continue with my trip....I eventually ended up at my destination 30hrs later and with no luggage! Then when I got to my destination I received yet another email from expedia saying my return flights were changed too and to call them immediately. I did call them, they could not see what the change was but kept putting me on hold to check with their supervisor, because there was a change but the airlines hadn't told them what the new flights were. Ugh!! Ok fast forward to the morning of my next set of flights, I wake up to find that yet again I receive an email from expedia saying the next 3 flights of my trip are all cancelled! Again they did not reschedule me. At this point I don't even believe them....so I make it to the airport to find once again all my flights were operating on time and NOT Cancelled! I check in just fine but call expedia to ask why they keep sending me emails saying that all my flights are cancelled. They of course had no answer and put me on hold to ask their supervisor.

I find it completely ridiculous that they can function as a company. With these false emails, no answers and no recourse. They completely disgust me and I highly recommend that no one ever use them! As I definitely won't!!!! In five days I have been told 6 of my 7 international flights were cancelled....left stranded in airports around the world and with lost luggage. This week has been a nightmare all because of expedia.

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