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expedia.com Complaint - EXpedia and Days Inn bad customer service after gun incident in parking lot. - Day's Inn (and Expedia)
expedia.com Complaint

expedia.com Complaint

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EXpedia and Days Inn bad customer service after gun incident in parking lot. - Day's Inn (and Expedia)


We booked a room for our son's family for the Thanksgiving hoilday at the Day's Inn in Lakewood,Ohio because we have limited space. We decided to book another room so the kids could gave their own beds, and my husband went to the hotel to ask if that was still possible. As he was leaving the hotel, he passed a van with a man inside. He made eye contact with the man and the man asked what my husband wanted. When he said "nothing" the man showed him a gun and told him "he was a gangster and to move along if he knew what was good for him." This hotel is in a nice part of Lakewood, so completely unexpected. My husband left, but went back later to cancel the reservation and ask for a refund. Told by the manager, Elizabeth, to call Expedia for the refund. Long story short...after 7 phone calls, 3 hours on the phone, mostly on hold, and 7 hang ups...all with foreign speaking people I can barely understand..each time, if they don't just hang up, being told they are going to connect me to a specialist or manager...I still can't get a resolution. I even called the corporate office, and when prompted to leave a message, the recording said I couldn't be connected and hung up!!!! Even their message machines hang up on you!!!! Such horrid customer service!!!!!! There is no way to get thru to the front desk of the hotel....always goes to a 1880 number...same one I made the reservation on....not knowing it was Expedia. Never have had such disgusting service...he had a gun pulled on him!!!!!!!! Pretty damn good reason to get a refund I'd say!!but don't think it is going to happen. Writting corporate office tomorrow. And going on every social media to state my case. You should be ashamed of the service you provide. Want to know who you are paying off at the BBB!!!!!!!


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