Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
expedia com Complaint - Expedia Cancelled our Cruise Booking!
expedia com Complaint

expedia com Complaint


Expedia Cancelled our Cruise Booking!

I booked a cruise via Expedia.com on 1/7/15 and received a confirmation email from Expedia at approximately 6pm on 1/7/15 confirming booking number 18803662 with a total of $846.88. On 1/8/15, I received an email from Expedia indicating that the credit card had been declined and booking number 18804253 totaling $848.88 would be cancelled if Expedia was not contacted by 1/7/2015. Note: The booking number and total do not coincide with my booking number and total. Further, the email was received on 1/8/2015 at 12:19am not allowing any time for the customer to contact Expedia to resolve. Nevertheless, I contacted Citi Bank regarding the online transaction who confirmed that Expedia never attempted to put through a charge on my card. As such, there was no declined transaction as stated in the email. On 1/9/15, at 8:00am I contacted Expedia and spoke to Carla she confirmed with me there was a system error that appear to have occurred in that the "Urgent" email had incorrect information, was received late, referenced another name on the booking, and that my correct booking number 18803662 did not carry over my husbands name on the reservation. Carla later advised me that unfortunately the cruise was now sold out and Expedia would be unable to correct this mistake. I immediately asked to speak to a supervisor and was transferred to Brian. Brian stated that I am my own travel agent and that I must have input something incorrectly. I tried to explain to Brian that my information was input accurately, my credit card information was correct and I confirmed with Citi Card that Expedia never attempted to charge my card, and that the email sent to me included an incorrect booking number, incorrect total, and was received on 1/8/15 after the deadline of 1/7/2015 to contact Expedia for resolution. Brian stated that he didn't know why that occurred, but that my booking 18803662 was cancelled and there was nothing that can be done to fix it. I expressed my concern, frustration, and aggravation with Brian as I did nothing wrong and as Carla confirmed there seemed to have been a system issue on Expedia or MSC's end and that I, as the customer, should not be penalized for Expedia's negligence. I asked why someone didn't call me versus sending an email the following day, and Brian stated he didn't know. Brian spoke in a monotone voice, offered no apology, or resolution to remedy this situation. Our vacation has been completely ruined. We were cruising with my husband's colleagues and believed that the confirmation email from Expedia received after our booking online was just that a confirmation of our cruise vacation. I am so disgusted with the lack of empathy and customer service by Brian.

Share This Review:


Is this your Business? Claim Your Business Free and reply to this customer


Post a reply for this review COMMENT
WRITE to expedia com
SUBMIT a ticket
for expedia com
WATCH videos
for expedia com
More expedia com Reviews and Complaints MORE reviews and complaints
for expedia com


Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation



login with Facebook and share your reviews

More expedia com reviews

Similar reviews



Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
The MeasuredUp Team