Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
expedia.com Complaint - Expedia Customer Service Is TERRIBLE!
expedia.com Complaint

expedia.com Complaint

ADVERTISEMENT

Expedia Customer Service Is TERRIBLE!


All I needed to do was change the name on my flight. I had booked my husband as Bill instead of William for our flight. I made an appointment online for someone from Expedia to call me. I was told someone would be calling me in 23 minutes. Over an hour later my phone finally rang. The gentlemen never gave me his name, and was extremely rude. When I told him I had booked and hotel and flight package he immediately cut me off to tell me that I was in the wrong call center and that he needed to transfer me to the packaged deals customer service. He made this come off as if it were my fault. When I booked this appointment they had access to my itinerary and should have had those people call me in the first place. I never got to speak to a representative on that end however because the call was dropped on Expedia's end. I attempted to call back but the number used is for outbound calls only. So I found a customer service phone number on my email. "The wait time is less than two minutes" was the lie I was told by a robot. 2.5 hours later I gave up and called the airline. Expedia needs to rethink their policy on customer service because this is unacceptable. I will not be booking another trip though Expedia until their issues are fixed and they learn to treat people like an actual human. I am very disappointed.


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to expedia.com
SUBMIT a ticket
for expedia.com
WATCH videos
for expedia.com
More expedia.com Reviews and Complaints MORE reviews and complaints
for expedia.com

BUSINESSES REPLY HERE

Claim this company BUSINESSES: CLAIM YOUR BUSINESS NAME FREE
Respond to this review BUSINESSES: REPLY TO THIS CUSTOMER NOW
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews

More expedia.com reviews


More

Similar reviews


More

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team