Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
expedia.com Complaint - Expedia No Longer Cares About Customers
expedia.com Complaint

expedia.com Complaint

ADVERTISEMENT

Expedia No Longer Cares About Customers


I have used Expedia for approximately 11 years. Over the past year the Customer Service from Expedia went from OK to beyond aweful. I tried to cancel a hotel 3 days in a row online w Expedia (Because they dont want to talk to you) and everyday it said "We are Experiencing Site Issues". So I called Expedia, Wait times to speak with a rep were 1.5, hours, 2 hours, and once was over 3 hours. I elected the call back feature and was told I would recieve a call within 2 hours... 5 hours later they call. I explained that I couldnt cancel online, I called them well in advance of the cancellation deadline, I even went as far as to call the hotel and cancel it and they notated that it would be cancelled, and Expedia says they cant give me my refund. I have sent numerous emails, made attempts to speak to anyone with decision making capabilities/ authority but they dont seem to care at all and have never gotten back to me, never even responded to my customer service emails. At least just say "Hey, we are sorry"... I just filed disputes with my credit card companies and cancelled the next 3 hotels with Expedia and will use another online company from now on who actually ACTS like they want my business.


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to expedia.com
SUBMIT a ticket
for expedia.com
WATCH videos
for expedia.com
More expedia.com Reviews and Complaints MORE reviews and complaints
for expedia.com

BUSINESSES REPLY HERE

Claim this company BUSINESSES: CLAIM YOUR BUSINESS NAME FREE
Respond to this review BUSINESSES: REPLY TO THIS CUSTOMER NOW
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews

More expedia.com reviews


More

Similar reviews


More

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team