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expedia com Complaint - Expedia doesn't know what room they booked - Microtel
expedia com Complaint

expedia com Complaint

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Expedia doesn't know what room they booked - Microtel


I recently booked a room with expedia. Upon arrival I was given a non-smoking queen room. I booked a double queen suite. The hotel explained that expedia refuses to change their room code because it doesn't match what Microtel uses. I called customer service the next morning and explained the situation and asked about being compensated for not getting my room and having to change rooms. We booked the suite for the kitchenette because we have to bring our own food and meds for health problems. Had to go shopping for a cooler to keep food and meds in. The service rep I spoke to got smart with me and said," I'll call them let me put you on hold and hung up. Got to service desk as she was talking to them. She was very rude to her also and basically said Microtel would have to change their coding system for rooms to match theres.I looked as I left and the sign says Microtel not Expedia. I've been told this is not the first time this has happened and it's always blamed on the hotel. The girl at the desk was almost in tears after talking with Customer Service. I will not ever use expedia again because of the way they handled it.


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