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expedia.com Complaint - Expedia has no service or customer service - Expedia.com
expedia.com Complaint

expedia.com Complaint

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Expedia has no service or customer service - Expedia.com


I used to use Expedia almost exclusively years ago. It was great. So you can understand my surprise when I started booking travel again and noticed how much things had changed.

First I noticed that things on the website stopped working. Especially the itinerary section.

Next I noticed on trips that they never had my seating preferences right on any of my flights.

Then I noticed that on more than one occasion they lost my hotel reservation and when I arrived (late I might add) I had NO room and had to go looking for another hotel in the middle of the night.

Just now I tried making flight reservation changes on a current trip. I had purchased trip insurance through Expedia because I knew I would likely have to make changes. I called the airline and they informed me they could not verify my changes that I would have to contact the company that booked my flight (Expedia). For the past 2 hours I have been attempting to contact Expedia. YOU CAN'T!!!!

When you use their "Call" button on the website and ask for a call back, you get the call back with a recording to press "1" when the "party" is ready. When you hit "1" it says transferring but instead hangs up on you. It has done this half a dozen times now and I'm giving up.

I WILL NEVER USE EXPEDIA AGAIN.


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