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expedia.com Complaint - Expedia withholding money and not giving it back
expedia.com Complaint

expedia.com Complaint

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Expedia withholding money and not giving it back


Expedia is the worst, I have shopped with them for years and never had a problem; however, once I do have a problem they do absolutely nothing to try and solve it. I bought a flight hotel for my honeymoon and it turns out that they charged me twice for the airline tickets (charged for the tickets and the same ammount also withheld from my account) I called to tell them this and they said that there%u2019s nothing they can do to help me, I%u2019m going to have to go to my bank to talk to them. The way I see it, is that I used their website so they are responsible for solving the problem that they caused. After being on hold for about 40 minutes I finally got to speak to a manager named Oscar, he said he couldn%u2019t help me and that I had to go to my bank to solve this. I understand that it%u2019s not the manager%u2019s fault that this happened and that it's probably out of his reach but I wish their customer service could be better; they could at least show concern for their customers and their money. Next time I%u2019ll just buy from a travel agent, even if they are more expensive, at least I will know who to talk to if something goes wrong. I would like for expedia to not do this to customers and to release the money they are withholding back into my account. Thank you.


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