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expedia.com Complaint - Expedia would not honor red cross offer - hyatt
expedia.com Complaint

expedia.com Complaint

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Expedia would not honor red cross offer - hyatt


Our party of 6 experienced the Ft Lauderdale shooting evacuation. We did not have anything, except I had my purse and the 4 men in the group had their wallets. After we arrived at the Port Everglade, hours after the evacuation, we were told that the Red Cross made some rooms available. We were directed to the Expedia site where there was a green button that said something like "Red Cross waiver". We pressed it and the dates for the reservation were automatically entered, we could not change them. We selected a hotel and clicked on it, the first one that popped up. The green button remained. We checked into the hotel with a few bags from walmart with clean under clothes and deodorant we just bought. We laughed at our "luggage". We asked if the hotel was aware of the red cross offer, they were. We did not receive any paper work. Later, we were charged about $700 by Expedia. I spent hours on the phone with them, but they insisted on the charge. Never again. Be aware. They kept asking for paperwork, but we did not even have our personal belongings and we still in shock.


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