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expedia.com Complaint - False Travel Protection Plan Advertisement
expedia.com Complaint

expedia.com Complaint

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False Travel Protection Plan Advertisement


I recently booked a flight through Expedia. I am active duty military and had specific times when I could book it. Because of this reason I purchased the Trip Protection Insurance. A couple weeks later I needed to change my return flight to an earlier time. I called Expedia, spoke to a representative who informed me that I could make this flight change, it would be $340 but that I would be reimbursed via insurance. Well I called the insurance company, and they said they would not reimburse the full cost because it was not one of their covered reasons of sickness or death in the family. Expedia did not tell me this, they told me I could change it at will. On the booking page all it tells you is that you can change or cancel your flight without penalty. False advertisement. I am very upset. The change airline fee was more than my original flight altogether. I feel cheated and robbed and will NEVER shop at expedia again.


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Comments


Casstalee says: (4 years ago)
 0
I recently purchased it as well and we also got messed with in the situation! I am so upset!
We found out we are pregnant and considered high risk until the end of July. My doctor even wrote a note for Expedia and their travel insurance to explain that I am not allowed to travel right now.
Neither of them cared and just told me that if I wasn't in the hospital for the pregnancy, that it didn't matter and the insurance did us no good!
We literally have lost $1500 through Expedia and US Airways bc of this worthless protection plan!
WARNING!
DO NOT PURCHASE TRAVEL PROTECTION THROUGH EXPEDIA!!!!!




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