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expedia com Complaint - False promise & Pathetic after-sales service - Taj Gateway Agra Stay
expedia com Complaint

expedia com Complaint

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False promise & Pathetic after-sales service - Taj Gateway Agra Stay


I recently booked a hotel from expedia which showed an offer online that included breakfast with the stay. But the email confirmation said nothing about the breakfast. On checking with the customer care executive who saw the offer flashing on expedia website, we were assured that we can pay for breakfast and claim for the same by sending the bill to expedia. However, even after sharing the bill multiple times, we have not been refunded the breakfast amount and the offer. We are being told that the executive we spoke to left no comments on our query and hence the same cannot be done. We have requested them to dig out the call recordings and identify the executive who did this, but for everything the only answer we get is "we cannot do that"
This is an absolutely unacceptable response from a company of such repute, and this is the last time we would ever deal with expedia. This behaviour from their customer care cell has indeed, forced me to write bad reviews for them all over the web. If they do not refund my money this week, I'll have no option but to take some stricter actions against the firm doing such false promises and misleading the customer.


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