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expedia.com Complaint - Homeless in hotel
expedia.com Complaint

expedia.com Complaint

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Homeless in hotel


I booked the Bedford Hotel for a trip to Boston. The area hotels were said to be over75 percent booked, so there were not the usual choices. The photos of the common areas of the Bedford were not bad, so I booked the hotel for my granddaughter and sister who was escorting her to a university function. I was informed by my sister it was a hotel for homeless people. She also informed me that while the common areas looked fairly good, the rooms were horrible. I will most likely not get a refund but I am trying to find something else for the next four nights. Readers beware. Expedia you should be ashamed that you do not check your hotels out better. This is my first and probably my last experience with you.


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