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expedia.com Complaint - Horrible Call Center Experience
expedia.com Complaint

expedia.com Complaint

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Horrible Call Center Experience


I am writing this in the hope that some one with some degree of power and an attitude towards improvement will read it. I just had one of my worst customer experiences with Expedia. I have been using Expedia for over 3 years now and about a year ago decided to create my own ID. I have interacted with Expedia retarded call center staff previously and am now used to waiting > 1 hr to get my work done. But today, i was made to wait close to 1 hr 20 minutes for transfer to a supervisor and was quoted ticket prices $100 higher than the ones on the website (that is illegal, BTW). I was doing this as I had canceled a ticket and have over $1000 with Expedia. When i pointed this out, I was given hollow apologies and told that the supervisor would fix it. The supervisor did not show up and my threat to disconnect the call was met with silence. 3 hours on, I haven't heard back from Expedia. THIS IS NOT GOOD CUSTOMER SERVICE! And my tickets are still not booked.......


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