expedia com Complaint

expedia com Complaint

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Horrible Customer Service


On Saturday December 3rd, 2016. I booked a hotel for the incorrect city. Once I contacted customer service regarding a change in location for the hotel the customer service representative was not understanding at all, and also cancelled the room that was already booked when no one had given any authorization to cancel any reservations. I also asked how long would a refund take so I could book another room that same night. I was told that the refund would take 5 days to be refunded to me. After explaining myself to the representative on what I was trying to do she was still not understanding so I had to ask for a supervisor. Once the supervisor got on the phone I had to explain the situation again. The supervisor was not understanding either. I then asked the supervisor if the room was cancelled or was there going to be a refund. The supervisor stated that the room still stood as being booked. When I arrived at the hotel to check in the front desk attendant told me that the room was cancelled by a representative from Expedia, he then provided me with the cancellation number. Called again spoke with another supervisor who sounded like he didn't know how to do his job either. He kept saying that on their end (Expedia) it wasn't saying that anything was cancelled. I told him that I am a customer service representative myself so I know how things are supposed to go & how customers are supposed to be treated. I asked him to read me the notes that were documented for my call from the representative. The notes simply stated what the representative did which again no one gave her authorization to do. When asked for what the first supervisor notes stated there were none (unacceptable) . I have never experience such horrible customer service. I will NEVER use Expedia AGAIN!!!!!!


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