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expedia.com Complaint - Irresponsible Customer Service Advice - flight and hotel package
expedia.com Complaint

expedia.com Complaint

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Irresponsible Customer Service Advice - flight and hotel package


Was looking for a flight hotel deal for my family, found Expedia offering an extremely cheap price. My suspicion was that the flight (BA) did not includes check-in luggage, if so we will have to pay £33 each to have bags checked in and we'd rather book elsewhere. Web site says baggage fee "unknown", so phoned customer service and asked if there was any fee for baggage. The customer service guy repeatedly confirmed that it IS included and once booking is made it is visible on itinerary, so I booked the whole thing. Nothing is shown on itinerary so went onto my BA account, and there it clearly says "hand-luggage only". Called back expedia, automated voice said I have to wait 12 min... gave up after 50 min. Not happy, will ask for full refund. REALLY bad service conning customers like that.


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