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expedia.com Complaint - Lie About Refunding Money
expedia.com Complaint

expedia.com Complaint

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Lie About Refunding Money


I booked 4 flights in May, 2015. I asked Expedia Rep, if I had to cancel flights - would I get a refund. I explained the reason why I needed to know this. She informed me as long as I purchased the insurance I would get a full refund, if I cancelled my flights. I had to cancel the flights this week due to husband not coming back overseas and son having military orders to relocate. Expedia Reps kept me on hold for long periods of time. First agent wouldn't help me. Gave me insurance number. The insurance only pays if your dead, jury duty or sick. I never lied about asking the question to get a refund. I was allowed to cancel my flights, however, I was told by 2nd Rep they only give credit vouchers and you can pay extra to change name on the tickets. I also will have to pay $200.00 per ticket when I rebook and It has to be used within 1 year. I am made because I was lied to from the initial rep. I was unable to book flights myself, due to their not so friendly sight. The vouchers will do me no good. Really, I need to fly somewhere and pay more just to use the credit. You cant speak to a supervisor. They just keep you on hold and keep making excuses why your holding so long. I will never use Expedia again. Todays economy doesn't allow most families to piss away $2300.00


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