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expedia.com Complaint - Price - air tickets
expedia.com Complaint

expedia.com Complaint

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Price - air tickets


I used Expedia for many years and everything was more or less ok. There prices were rather competitive (not always though). They stored mine and my family members’ info, so it helped to expedite the booking. Several times prices jumped when I tried to book a flight but it used to happen during the booking process before I hit the "Buy" button and I had a choice either to go with a higher price or just drop the whole thing. But yesterday I had a really bad experience. A day before I booked a flight for $922 and received email with travel confirmation from Expedia that included a receipt for that amount. When the next day I went to the Expedia site to print out my itinerary I was astounded to see that the booking price was $1172 ($250 increase). When I contacted their customer service they gave me some strange explanation that included something about the airline, the ticket pricing, etc. What they failed to explain to me is how can I rely on their advertized prices that make my decision to buy from them if they can change prices after booking. Very bad and unacceptable business practice.


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