expedia.com Complaint

expedia.com Complaint

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Reservation


I'd spent 2 and half hrs on the phone with there customer service trying to book a trip for my family. In that 2 and half hours I was disconnected once, called again gave all my information and they ran my credit card incorrectly. I'd ask to get transfer to a manager. the lady transfer me to some guy who I thought was the manager. After about 30 mins with that person I found out that I wasn't speaking to a manager. Once they finally transfer me to a really manager my trip price went up by $600 and they said that there is nothing they could do about it because I didn't give pay for the trip. She didn't understand that I was trying for 2.5 hrs to book my reservation. They were telling me that I need to speak to my bank to see why the transaction wasn't going thru. I told them that it was a credit card company and there should be no problem. After about 20 mins of going back and forth with them, I decided to call my credit card company and found out they Expedia reverse the charge so they could get a higher price on my trip. I Will NEVER book with them again.


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