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expedia.com Complaint - Rude and unhelpful staff - flight tickets
expedia.com Complaint

expedia.com Complaint

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Rude and unhelpful staff - flight tickets


I booked tickets with Expedia and didn't realise that they didn't include luggage as it wasn't with low cost airline. I called Expedia to see if there was anything can be done to include the luggage as there was 5 tickets I purchased. The member of staff advised that I should speak to British Airways and they should be able to help as there was nothing that they can do from their end. The BA lines were closed for the day so he said I need to wait until the next day. Which I have done and next day I found out that BA can't help and it's Expedia who can do changes. I had to call them for a week because everyone said they are investing and passing this to superior team to help. Most of them were rude and they were not able to give me information. As result I have end up loosing the chance to cancel the reservation because of the misleading information their staff given to me but they refused to take liability for it. I have spoken to a supervisor who actually raised his voice when speaking to me and was rude. I have requested them to listen the phone calls so that they will be able to hear that I was misled by their staff but they refused. Most of the staff doesn't speak English well enough and doesn't understand the requirements. Will never use the website again.


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