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expedia.com Complaint - San Luis Bay Inn...Stolen clothes
expedia.com Complaint

expedia.com Complaint

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San Luis Bay Inn...Stolen clothes


My husband and I stayed at the San Luis Bay Inn, in Avila Beach, Calif. on June 7th thru June 10th, 2014. When I got home, I realized that I was missing two shirts! After checking over and over, through luggage, my washing machine and every closet in my home, I called the San Luis Bay Inn and explained my situation. Now, mind you, we had NO housekeeping at all for the 3 days we were there...which is another issue. The person at the Inn was very nice and said she would check the lost and found, to which I replied, "It wouldn't be in lost and found because I had gone over the room with a fine tooth comb, three times before leaving and there was absolutely nothing left behind. She asked me to hold for a moment...came back and asked me to describe the shirts and I did. She then replies, "yes, yes, I have them and they were found by the pool." Well...here's the rub! I was never at the pool...I didn't walk by the pool, sit by the pool and in fact, didn't even know where the pool was!!! So, as I had expected, someone came in our room, went through my things, took the two shirts, perhaps felt guilty and dropped them by the "pool"... She then asked for my credit card so she could have them sent to my home by FED X. I said, "ummmm, NO, that won't be happening, that the clothing was clearly taken from my room and they have a serious problem with theft!" She then got approval and agreed to pay for the shipping... Needless to say, I feel so violated, that "someone" went through my things and was in my room without permission that I will never go back to the San Luis Bay Inn!!


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