expedia.com Complaint
Reviewed by
Shocking!! - flight and hotel package
Hi,
I had used Expedia before with no real complaints. However on this occasion I was planning on running the Budapest marathon on 11 october. I had selected the dates and proceeded to purchase the deal. On review of the tickets I noticed there had been an error (presumably it related betwee picking dates and the checkout) as the dates where for 13-14 October which is just ridiculous!!! Therefore I called the service desk where I was spoken to like a child and not listened to as I tried to explain the situation numerous times. They then told me they would investigate with no response as of yet! I am told there is no way of me reclaiming any of the £800 I have paid because of their IT error! How can this be equitable and fair?? I will never deal with this company again and will tell everyone I know to do the same!
I had used Expedia before with no real complaints. However on this occasion I was planning on running the Budapest marathon on 11 october. I had selected the dates and proceeded to purchase the deal. On review of the tickets I noticed there had been an error (presumably it related betwee picking dates and the checkout) as the dates where for 13-14 October which is just ridiculous!!! Therefore I called the service desk where I was spoken to like a child and not listened to as I tried to explain the situation numerous times. They then told me they would investigate with no response as of yet! I am told there is no way of me reclaiming any of the £800 I have paid because of their IT error! How can this be equitable and fair?? I will never deal with this company again and will tell everyone I know to do the same!
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Review Rating: 1 out of 5
Reviewed By: almclaren001
Company: expedia.com
Product: flight and hotel package
Date Added: 9 years ago
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