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expedia.com Complaint - Terrible experience and customer complaints team - Hotel Booking
expedia.com Complaint

expedia.com Complaint

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Terrible experience and customer complaints team - Hotel Booking


I booked a hotel room with expedia after they offered me £20.00 off. They did not apply the voucher code and took the full payment from me. When I rung to query this I spent 40 minutes on the phone to them, 30 of which we're being on hold. Yes they answer the phone promptly but the person wouldn't transfer me to the right department and kept telling me that I couldn't speak with the team in which she was relaying my complaint too.

Once I finally got the customer service manager I was told they wouldn't apply my discount whilst being shouted out.

Avoid expedia and use ebookers. They have a great customer service team. Don't know why I ventured to expedia.


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