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expedia.com Complaint - WARNING! DO NOT BOOK THROUGH EXPEDIA!
expedia.com Complaint

expedia.com Complaint

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WARNING! DO NOT BOOK THROUGH EXPEDIA!


Let me first say, that this was my very first time using Expedia. I always book my hotels through Priceline and have never had a problem. I decided to use Expedia because I received a $25 off coupon in my email. I found a hotel with a suite which included a fireplace, which I was thrilled about. Although it was 40 minutes away from where I was looking to stay, I booked the room because I wanted the fireplace. When I went to check in, I was told by the hotel that they did not have any rooms available with a fireplace and she was surprised that Expedia sold one to me. Expedia wouldn't allow the hotel to place me in another room (without a fireplace) without going through them. So the hotel worker spent about 45 minutes trying to get ahold of them to fix the problem. Expedia wanted to talk directly to me, and when I got on the phone with the lady (who I could barely understand), she told me that if I wanted to switch to a room without a fireplace it would be considerably more expensive! Then she went on to say it would be easier to just cancel, which is what I ended up doing. She said she would add the $25 off coupon to my account and I never received it. I am so disgusted with this company! Please steer clear!


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