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expedia.com Complaint - expedia has the WORST customer service EVER
expedia.com Complaint

expedia.com Complaint

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expedia has the WORST customer service EVER


I live in Canada and always use expedia.ca for my bookings.
I recently joined up for the "points" system. I was looking at that today as I have booked a lot of travel in the last while and NO points were showing up.
I called expedia and spent over 2 hours with the most USELESS so called customer service agents possible.
Apparently for some reason when I booked my flight it went to .ca but AT THE SAME TIME when I booked my hotels it went to the .com site.
I tried to explain that I never left the .ca site as a matter of fact the site defaults to the .ca where I live. I wanted them to move the points over to my .ca account.
I had a total run around and told that it was MY fault and that it was impossible to change the points. Even after speaking to a manager (who was by far one of the stupidest people I have dealt with) they kept telling me it was my fault.
What happened to good old customer service and trying to fix the problem instead of immediately blaming me.
I have 4 international trips with my family to do this year and I think I will be using another site such as cheapoair from now on.
What a scam!!


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