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expedia.com Review - Expedia stepped up to save our vacation
expedia.com Review

expedia.com Review

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Expedia stepped up to save our vacation


Took a family vacation to Puerto Rico booked through Expedia this past week. Our JetBlue flight was cancelled while we were on a bus to the airport (Portland, ME to Logan) and JB couldn't assist us because we booked through Expedia. Called Expedia and it did take a few hours of phone calls and waiting but overall, they were very accommodating. They managed to get our layover hotel stay covered by JB (savings of what could have been $400 ) and since we lost a night at our hotel in PR due to the rescheduling of our flight, they refunded that as well ($275). Needless to say it wasn't a perfect trip due to travel issues but they certainly stepped up and did what they could. They even gave us the option of refunding the entire trip due to the flight delay (2 days) when we hadn't even purchased the trip insurance. I will most certainly use them again in the future! Thank you Expedia!


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