Created By:	caldal	Last Reply:	caldal
Priority Level:	[High]	Status:	[Open]
Created:	10 years ago	Last Updated:	10 years ago
Department:	N/A	Replies:	0

I am at my wit's end trying to resolve a dispute with expedia; they have continually ignored my emails and phone calls.

The initial problem involved seat resevations for our flights from Edinburgh to Las Vegas; we had originally chosen our seats on each of the flights, both outward and return.

However, a couple of minor flight time changeswere then intimated to us. This was all fine and well, except that we were not made aware of the changes, and the fact that our original seat resevations were no longer applicable. The only way we could then get two seats together was to purchase them in the Economy Plus section of our United flight.

I raised the matter with United first as to the expense and inconvenience caused; however, they assured me that they made expedia aware of the situation and that they should then inform us. Expedia never did this - thus, we incurred a great deal of inconvenience and expense in rebooking our seats. Also, this matter has dragged on for nearly two months because expedia completely ignore my emails or do not return phone calls.

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