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expedia.com Support Ticket - rebooking fees

expedia.com Support Ticket

rebooking fees - Booking airfares via Expedia

Created By: chrisearl's Picture chrisearl Last Reply: chrisearl's Picture chrisearl
Priority Level: [High] Status: [Open]
Created: 3 years ago Last Updated: 3 years ago
Department: N/A Replies: 0
Product: Booking airfares via Expedia

I tried to rebook a flight that I had previously canceled due to severe medical issues. I initially had a $292 credit from the previous canceled flight. When trying to rebook the flight, I was told there was a $200 rebooking fee. Then I was informed that I could no longer use the credit because I was supposed to use it by June 11th, 2015. Is there no grace for severe medical condition? They said that they were following the airline's policy. But when I looked up the airline's policy, the rebooking fee was $50 for all flights in the US. Terrible policy, VERY misleading, and not communicated well by agents up to this point! I also had purchased flight insurance as well that obviously must not cover anything...


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