expedia.com Reviews and Complaints ^{All Reviews}

User comment:

DO NOT USE EXPEDIA! We booked a vacation to Breezes in the Bahamas for October 2011. We learned that the resort was damaged in Hurricane Irene. We learned this on our own and never received notice from Expedia. For FIVE days, myself and my two friends, with whom I was traveling, tried getting through to Expedia. We were left on hold for over an hour each time. Each time we asked to speak with a manager we were disconnected. We spoke to several represenatives and given different information each time. We spoke with managers, Victor and Portia, both of whom failed to do what they said they would do. Finally, I called the airline (Delta) myself and was able to have the $150 change fee removed. I contacted Breezes after being told several times that Expedia sent an email to change our travel date only to learn that Expedia NEVER sent the email. We were given reference numbers by Expedia that did not exist. As of this minute our issue still has not been resolved. We cannot reschedule or cancel unless it is done by Expedia. I am literally on hold with Expedia as I type and I have been holding for 1 hour and 47 minutes. I CANNOT STRESS ENOUGH THAT EXPEDIA SHOULD NEVER BE USED!

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