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expedia.com Complaint - Terrible Customer Service - Hotel booking on expedia.com
expedia.com Complaint

expedia.com Complaint

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Terrible Customer Service - Hotel booking on expedia.com


During my stay at the Interconntinental Hotel in Miami, I experienced drilling and construction noises throughout my stay. To my disappointment, I found out that the entire hotel was undergoing construction and all the rooms had this loud, obnoxious drilling noises.
I called Expedia and asked for a refund, and they flatly refused, instead offering me a $25.00 gift certificate for my next stay with Expedia. That hotel cost me $225.00 per night!!!!

I spent over 4 hours of my time on the phone with Expedia trying to get a refund, and after all that time, they only offered to comp me $50.

Now I am going to be taking them to court over this issue. I will not back down. Take my advice, find a different company to book your hotels--Expedia doesn't care about customers at all. They just want your money.


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Comments


twumpat says: (4 years ago)
 0
HORRIBLE CUSTOMER SERVICE!!!!!




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