expedia.com Complaint

expedia.com Complaint


greendog's Picture Reviewed by greendog

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Expedia: itinerary change process


According to Expedia's instructions when checking on an existing itinerary, in order to make a change to a hotel reservation it is necessary to first cancel the reservation then re-book it with the updated itinerary. So, if you want to change an existing reservation for a two night stay to just one night you must first cancel the reservation then try to re-book it. Unfortunately, if the hotel is booked up then it is not possible to get a room at that same hotel once you have cancelled the reservation. If you call their help desk they will tell you that they will take care of you then proceed to tell you that the hotel is booked up and they therefore can't help. I won't be using their service anymore.


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