expedia.com Complaint
Reviewed by
Expedia.com - Expedia.com
I booked a flight for my college daughter from DC to Bejing and returning Bejing to Orlando in June. I won't even describe the problems I had with her using the first leg of her trip (suffice to say it involved tears, begging and apron 10 hours on the phone with Expedia). After reaching the Corporate office "Tier 4 Supervisor" I was assured that the situation was remedied and given a new itinerary # and booking information.
At the Bejing airport my daughter presented the Expedia reservation information and was told by Air China that Expedia had cancelled the booking!! She spent an hour on the phone with Expedia and was told they would book her a hotel and deal with it the next day "as the corporate office was closed". She calls me in tears (it's 1:30 AM Orlando time!!) I am on the phone with Expedia and told by a level 2 supervisor to buy her a new ticket and Expedia would reimburse me. We exchanged emails with me providing a copy of the ticket, receipt and bank statement from which the money for the new ticket was taken.
Three Days Later: No Expedia response. I spent 3:31:29 on the line with Expedia before they agreed to give me a refund of my own money!!!! I have never had such POOR customer service from ANY company!!!!
I will NEVER EVER EVER use Expedia again and advise you to look at ANY other booking sight. Incase Expedia would like to respond to this review, my itinerary number is 173490661029.
At the Bejing airport my daughter presented the Expedia reservation information and was told by Air China that Expedia had cancelled the booking!! She spent an hour on the phone with Expedia and was told they would book her a hotel and deal with it the next day "as the corporate office was closed". She calls me in tears (it's 1:30 AM Orlando time!!) I am on the phone with Expedia and told by a level 2 supervisor to buy her a new ticket and Expedia would reimburse me. We exchanged emails with me providing a copy of the ticket, receipt and bank statement from which the money for the new ticket was taken.
Three Days Later: No Expedia response. I spent 3:31:29 on the line with Expedia before they agreed to give me a refund of my own money!!!! I have never had such POOR customer service from ANY company!!!!
I will NEVER EVER EVER use Expedia again and advise you to look at ANY other booking sight. Incase Expedia would like to respond to this review, my itinerary number is 173490661029.
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Review Rating: 1 out of 5
Reviewed By: joancoye
Company: expedia.com
Product: Expedia.com
Date Added: 10 years ago
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