expedia.com Complaint
Expedia's booked my itinerary incorrectly
On the day of the flight, Air France overbooked the flight from London to Paris and I was bumped from my flight. Accordingly, I missed my connection from Paris to New York.
Air France agreed to rebook me on the next flight to Paris but they were not responsible from getting me to New York because Expedia had written the flights on two different itineraries, I was not entitled to any assistance in getting me from Paris to New York and I had a purchase a very expensive one way ticket for same day travel from Paris to New York.
I was also advised that the insurance I purchase with Expedia would not cover me.
I told Expedia that while I was told that the tickets ere booked on two different itineraries, I was not informed that that could result in this possible problem. I was told that it had to be written on two separate itineraries because it was two different airlines but not informed of the potential dangers. If I had been informed, I would not have agreed to such an arrangement. I depended on the expertise of Expedia to book the flights properly.
I requested a refund of my costs for the tickets but Expedia, after 6 hours on the phone, told me that they were not responsible and no accommodation would be made.
Secondly, I am claiming that the 90 minute difference in the connecting flights was insufficient. Even if I had made the London to Paris flight, I would not have been able to make the connecting flight to New York. As proof, on the following day, when I did take the flight from London to Paris, it took me more than 4 hours to deplane, retrieve my luggage, get through customs, passport control and security, and recheck my luggage with XL Airlines. I have the entire 4 hour ordeal on Video to prove my case.
I am making this one last effort to resolve this situation before I take further action with all the different social media sites, FTC, Consumer Affairs, BBB, Victims of Expedia, and the courts.
I ask for Expedia to contact me and make the refund.
CONTACT THIS BUSINESS
|
BUSINESSES REPLY HERE
|
Comments
More expedia.com reviews
- Expedia worst travel website & worst customer service ever.
- Flight tickect refund because of ZIKA virus
- Worst Customer Service Ever
- Expedia ripe off
- Never use their insurance, scam
- Example: ALLURE RESORT
- Scam, Scam, Scam, READ THE FINE PRINT.
- FLIGHT TICKETS
- Reservation
- Rude and unhelpful staff
- Worst flight ever!!!
- Expedia GOLD Member = Total Disrespect!
- Those guys are thieves
- no refund
- Oasia Sens in Cancun Mexico
- Airline tickets
More
Similar reviews
- Got billed twice for Expedia hotel booking.
- Expedia Left Me Stranded
- SAY NO TO EXPEDIA
- Expedia: itinerary change process
- NEVER BOOK WITH EXPEDIA!
- CAUTION – words of warning for all Expedia users!!
- Debited my credit card
- Expedia .ca -Better off booking directly with Airline.
- Car booking cannot change schedule
- Expedia.com
- no deep discount
- Expedia Scam Artist
- SUSPECT EXPEDIA EMPLOYEE STOLE MY CREDIT CARD INFO. WILL NEVER USE EXPEDIA AGAIN!!!
- Unsatisfactory Customer Service
- Expedia.com Never Notified Me About Flight Cancellation
- NEVER USE EXPEDIA! Horrible customer service!
More
How It Works
COMPLAINTS RESOLVED
Thousands of Businesses of all sizes and millions of customers use MeasuredUpIt's free and easy to put MeasuredUp to work for you
Activity
Details
Company Location
[Top]