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expedia.com Complaint - Expedia's booked my itinerary incorrectly
expedia.com Complaint

expedia.com Complaint


Expedia's booked my itinerary incorrectly

Expedia booked me a flight on Air France from London to Paris with a connecting flight on XL airlines from Paris to New York. The layover was 90 minutes. I questioned the timing and said I did not think that that was enough time between flights. The Expedia rep assured me that it was and that legally all I needed was 60 minutes. Again, on the morning of the flight I spoke with Expedia and questioned the timing. Again, I was assured that that was plenty of time.

On the day of the flight, Air France overbooked the flight from London to Paris and I was bumped from my flight. Accordingly, I missed my connection from Paris to New York.
Air France agreed to rebook me on the next flight to Paris but they were not responsible from getting me to New York because Expedia had written the flights on two different itineraries, I was not entitled to any assistance in getting me from Paris to New York and I had a purchase a very expensive one way ticket for same day travel from Paris to New York.

I was also advised that the insurance I purchase with Expedia would not cover me.

I told Expedia that while I was told that the tickets ere booked on two different itineraries, I was not informed that that could result in this possible problem. I was told that it had to be written on two separate itineraries because it was two different airlines but not informed of the potential dangers. If I had been informed, I would not have agreed to such an arrangement. I depended on the expertise of Expedia to book the flights properly.

I requested a refund of my costs for the tickets but Expedia, after 6 hours on the phone, told me that they were not responsible and no accommodation would be made.

Secondly, I am claiming that the 90 minute difference in the connecting flights was insufficient. Even if I had made the London to Paris flight, I would not have been able to make the connecting flight to New York. As proof, on the following day, when I did take the flight from London to Paris, it took me more than 4 hours to deplane, retrieve my luggage, get through customs, passport control and security, and recheck my luggage with XL Airlines. I have the entire 4 hour ordeal on Video to prove my case.

I am making this one last effort to resolve this situation before I take further action with all the different social media sites, FTC, Consumer Affairs, BBB, Victims of Expedia, and the courts.

I ask for Expedia to contact me and make the refund.

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