expedia.com Complaint
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Expedia's website messed up my reservation and refused to refund it
I am extremely frustrated with Expedia website and support services. On Sunday July 6, 2014 I attempted to make a reservation for that evening (July 6th) at a hotel. However after putting in my information and pressing confirm, I immediately received a notification that that I was confirmed for a reservation on August 25, 2014. Confused by this, I immediately called the hotel who then redirected me to the expedia support services to help. When I spoke to the customer service agent, I was assured a full refund would be reimbursed to me the following day when the supervisor was in and able to authorize it. After receiving no call to that effect I called today (July 10) to be told that no refund would be given and that it was not Expedia's fault by supervisor "Alexander" even though I never intended to make a reservation (nor will I be in that city) on August 25th. This was an appalling experience.
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