expedia.com Complaint
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Expedia Sucks!!!!!
Booked stay for three day stay in New Orleans for 2 adults, 2 children for one room, 2 queen beds non-smoking. When we arrived at the hotel we were given 1 room with king bed and sleeper sofa. When I called Expedia during check-in they told me the hotel made an error. When I explained Expedia made the error, I was told there would be a charge to change the reservation. I explained once again that Expedia made the error not me or the hotel. I was transferred to another department but the gentleman quickly put me on hold and I went into automated phone hell with no assistance. Finally hung up in frustration. Hotel was booked but hotel personnel were extremely kind. While waiting on hold to Expedia 3 other parties came in who also had problems with their reservation also made through Expedia. Do Not Use Expedia!!!!!!!
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