expedia.com Complaint

expedia.com Complaint


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Ripped off!


I booked the Hotel Martini in Rome via Expedia. My three night stay was for 327 Euros. When I arrived at the hotel I was asked if I would take a smaller room since they had a family that wanted to stay at the hotel but they did not have a room large enough to accommodate the family. Being a reasonable person I accepted the room change. When I checked out the hotel gave me a copy of the invoice that they sent Expedia. Since the hotel requested the change my room invoice was now 207 Euros (savings of 130 Euros). Expedia has charged my visa the 327 Euros! They pocketed my savings! BASE ON MY EXPERIENCE WITH EXPEDIA, THEY ARE RIP OFFS! AVOID AT ALL COSTS!
The Hotel Martini was a quaint place and the staff was wonderful. If you a looking for a central hotel that is inexpensive, Hotel Martini will do, just book through the hotel website.


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