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expedia.com Complaint - THE WORST CUSTOMER SERVICE EVER!
expedia.com Complaint

expedia.com Complaint

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THE WORST CUSTOMER SERVICE EVER!


I never complain (even with poor service) but this is the second time that I have experienced poor service from Expedia. This time, my credit card was fraudulently charged so I called Expedia to get this situation dealt with. The first gentlemen listened, told me he had made notes on my case and said to expect to receive a call back within 3 hours, I waited and heard nothing. I then called again first thing in the morning and spoke with a different person, she had no idea about my case as the original gentlemen made no notes and there was nothing in system regarding my complaint. She assured me she would take care of it and I would receive a call within 16 minutes. I waited 2 hours and again, no call. I called back at third time and spoke with someone else would had no idea either, I provided him with my case number and he was still clueless so I had to explain the situation yet again. He had me on hold for over 36 minutes, only to tell me that he could not help me and that I should be expecting a call within 3 hours. I said absolutely not, I want to speak with someone right now. He then asked to put me on hold and hung up on me! I have never been more upset in my life. NEVER WILL I USE EXPEDIA!


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