expedia.com Complaint

Reviewed by Igor

All expedia.com Reviews

Expedia employs unprofessional unprepared consultants

Alitalia cancelled our flights because of strike, and I contacted Expedia to do the rerouting 15 January 2015). The agent (called Roxy) was unable to express herself in a clear unambigous English, using confusing expressions like "departure in London" (instead of "departure from London"). Explained to me that it takes more than 12 hours to fly London to Rome. Sent us to a wrong airport in London (City Airport insead of Heathrow 4). Appauling service and confusing language. Never again.

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Review Rating: 1 out of 5
Reviewed By: Igor
Company: expedia.com
Date Added: 9 years ago

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expedia.com Complaint