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expedia.com Complaint - Wrong room booked; 3 weeks later and no solution or apology - Expedia.com
expedia.com Complaint

expedia.com Complaint

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Wrong room booked; 3 weeks later and no solution or apology - Expedia.com


Booked an ocean view king bed for my stay in Honolulu, when I received my confirmation email I saw that I was instead booked for a city view room with double beds. Called expedia immediately, and after initially being told I would have to pay an extra $2000 to fix their error, 3 hours on hold I was finally put through to a corporate manager who told me they would have to pull the phone call to make sure it was actually an agent error, and then they would get back to me. I was told it took 3-5 business days to pull the call; 17 days later, at least 10 phone calls later, each with a minimum of 1 hour hold time, dropped calls and a manager insinuating that I was lying about the mistake and was trying to get a free hotel room, I still don't have a solution. Worst customer service ever, I will never make another reservation with expedia


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