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expedia.com Complaint - Last try for Expedia, Wil never use again
expedia.com Complaint

expedia.com Complaint

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Last try for Expedia, Wil never use again


The hotel I stayed in was perfect, that wasn't the issue. The problem I had was that I called to make the reservation at the hotel I wanted, (I called so there would be no issue) spoke to the representative for the hotel from Expedia I told him exactly what room I wanted at least 5 times and he assured me I would get that room and booked it, when we arrived at the hotel they checked us into a different room when we told them this was not what we reserved they said it was Expedia's issue and to call them, in doing so Expedia told us that the only thing we could do was book the right room, pay in full for that room and then in 2 weeks we would get our money for the other room back, keep in mind this was for our honeymoon so we where very disappointed. This is the third time I have had an issue with Expedia involving reservations and loosing them or not even having them at all which has required in me being stranded at airports overnight. I will never use Expedia again or recommend it.


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