expedia.com Complaint

expedia.com Complaint

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NEVER NEVER AGAIN EXPEDIA


My girlfriends and I go on a trip every year. Last year we had to cancel due to a work schedule.We were able to receive a credit from Expedia for our flights minus $100.00. This year when we went to book our flights through Expedia, we had to call because of the credit. So we call Expedia---2 1/2 hours later, one customer service rep, one supervisor, and one manager later, we still cannot get our flights booked. We also wanted to book 2 more seats for additional friends, but they couldn't do that. Finally, we had a client in the office and we had to hang up. Expedia promised to email us our confirmation of flights by the next morning.. Guess what? No email. Again on the phone for well over an hour. Expedia went through JetBlue something I could have done. We finally got our reservations, but we bought our friends tickets on PRICELINE and it only took 5 minutes.


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